Total Automotive is a family owned and operated repair shop in Middle Tennessee that provides old school service with today’s technology. The shop handles everything from oil changes to major engine repairs. The mechanics are described as some of the most honest, hard-working, and attentive in the area. They listen to whatever issues a customer is having, provide honest feedback and assessments, and are very fair with their pricing. The shop is known for getting work done in a timely fashion and is quick to get customers in for service. Communication, timing, and the overall experience are consistently rated as top notch, with the staff following up to ensure everything is in good condition. They are very responsive on the phone and spot on with time assumptions. A key point of praise is their honesty; they are known for recommending against unnecessary repairs and not charging for diagnostic time if no work is done. They work with customers to find solutions based on the vehicle's issues, the owner's budget, and what repairs can be prioritized. While the work can be costly and no payment plans are offered, the quality of service makes customers feel comfortable and well taken care of, building strong loyalty and trust.
I just moved here a few months ago and have already had a couple issues with both of my vehicles, Total Automotive has been super helpful each time! They’re always quick to get us in and take care of the issue. Their pricing also seems really fair, we will continue to rely on Total Automotive!
June 2025
This place is EVERYTHING! Honest folks, staff is amazing, I will always recommend them if you need services done!!!🥰
June 2025
The ONLY place I will take my vehicles. Been going here about 4 years. Won’t find a more honest and professional group. Out of 3 places including Ford Dealership with master mechanic, total automotive was the only place that could fix my overheating problem. Enough said.
