Victra is a Verizon Authorized Retailer located in Hermitage, TN, dedicated to providing the best experience for its guests. The store offers a full range of wireless devices, including phones, tablets, mobile broadband, wearables, and accessories. Customers have praised the knowledgeable staff for their excellent service, particularly highlighting an employee named Therese. Many reviews commend her for her patience, thoroughness, and ability to manage the store effectively, even during busy times. Despite being short-staffed, she consistently provides exemplary customer service, assisting multiple customers simultaneously and ensuring they receive the best options and promotions available. Customers leave feeling satisfied, whether they are upgrading their phones or needing assistance with account issues. Overall, Victra aims to connect technology to life in a trustworthy and enjoyable manner, making it a preferred location for Verizon services in the area.
Luis was extremely helpful and courteous. His professional attitude made the entire process very easy.
August 2026
Kero was very professional. He is very knowledgeable and took his time answering all my questions and made sure that I understood everything before leaving the store.
July 2026
I added a new line, and got a Samsung tablet. I was not told I would be charged for setup on 3 devices! When I added a line a few months ago, I was only charged tax on the new phone. No setup fee.So why now?
