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November 2023 by Spencer M.
Whatever you do, do not give these people your credit card number or subscribe to their service. I am still getting billed twice a month for the same car after I called in to cancel six months ago and message them on their website to cancel six months ago. I have not heard back from anyone, and meanwhile, they're still billing my card. If you try to call to cancel you get their voicemail - you can leave a message and nothing happens. Meanwhile, they are billing my card $35 a month twice so that's $70 bucks a month over six months I've paid these people and they still haven't canceled the service. And don't have time to go in there during the day, which I guess is the only way to cancel - to physically go up there go into the office and tell someone you want to cancel. It's ridiculous. Stay away!
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November 2023 by james williams
Great wash compared to the others around. I really like how long this one is between cycles.
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November 2023 by Lonnie Roberts
The car wash is great, but if you decide to cancel, go to the car wash in person because if you call and cancel, for some reason they keep charging. I know several people that this has happened to. One lady didn't know that she was still paying for a wash that she hasn't used in almost a year
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October 2023 by Stix King
Didn't clean car better than others
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July 2023 by Kristie K.
My two car wash places, this one and the one in Rivergate. LOVE THEM!! I used to frequent a rival car wash but it got to be too tedious to get in and out of the place. I only get an hour for lunch, I can't spend it all waiting in a car que to get my car washed.They have people that give the windows a light scrub before you go through to help get the hard bits off which the flippy scrub thingys inside never tend to get off. I love that part and I hope it never goes away as it did with the other place I frequented. Once you get out there are plenty of free vacuums to get to the inside of your car. The vacuums are strong and the way they are set up is you can use one and crawl over or you can use one on each side of the spot. This is the method I choose most times. I cannot crawl around in my car like a fit person, that just isn't my life anymore.I will say, if there is only one other car(my car) at the vacuums don't park right next to it and then proceed to leave all your doors open so I can only vacuum through one side. Park on down the line, so you don't you have one expletive-slinging person(again me) having to move their car so they can vacuum the other side. It is the most ridiculous thing and I was already on the brink of having the worst weekend when this happened. I cannot even imagine the thought process behind the person that did this.When you have someone next to you with their doors open, you do not have enough room to get in and do yours, that is a negative, but I do not believe it is the car wash's fault. Just a lack of human decency really. They were laughing that I had to move my car, and thoroughly making me hate life in general.This is a great gem in Madison, I hope it stays that way.
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July 2023 by Autumn Nichols
It was my first time there and I was kind of disappointed I still had dirt all over my car and the vacuum kept coming apart a lot while I was vacuuming it out
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July 2023 by Doug G.
This location of Wash N' Roll is decent in its own right, but less impressive on the level of cleanliness and service than other nearby Wash N' Roll locations. I have a VIP Membership for the brand, so on occasion when I am in the area I will swing through this location. The caliber of wash here always seems to be a basic, surface wash and not much else can be expected. Service is also iffy here with the folks stationed at the entry gates never being super friendly or helpful. Overall, not my favorite Wash N' Roll location.
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July 2023 by Exclusive Breed
Just left the Gallatin rd location I am a vip member and was told I could not use their car wash I would have to go to another location ! I will be canceling my membership and requesting full refund . Whoever you have working this location clearly needs some training
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July 2023 by Jennifer “Nikki” Halpin
The actual wash wasn't necessarily worth the money, but the vacuums sure were!! Vacuuming is where I spend the most money due the ocd that overcomes me when cleaning the inside (including the nooks and crannies) of my vehicle! And they have some of the most powerful ones I've ever used!! Not only do they have 2 separate hoses with 2 different size ends, they also have a blower that blows the dust from inside vents and other pesky places that dust and dirt collect in
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May 2023 by Trevon Oliver
I paid for the VIP membership and went to one of the closest one by my house. Well this particular one gives you a sticker and I didn’t receive a sticker when I first paid for the membership but I still have my flyer and receipt from the membership. Why did the attendee make me pay for another carwash. I feel he could’ve simply let me in because he saw proof that I was a member. Definitely can’t believe thatService: Vacuuming
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March 2023 by Kyle Travis
After I canceled they charged my card, I have one card I only used for wash N roll , They did finally send my money back , but the over draft is not there problem they say.
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February 2023 by J C.
I was told I would just be paying for a trial after telling them I'd only be in Tennessee for 2 weeks they stated no problem i wouldn't be charged anything else and here I am being charged. be careful with these ppl bc they'll say one thing and do another.
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February 2023 by St. Thomas LeDoux
this carwash chain runs a bs promotion where they secretly sign you up for a monthly recurring chatge that doubles in price on the second month. stay away!
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February 2023 by Kj J.
I think Wash N Roll provides a decent service; however, looking at the number of similar complaints, I think they are engaged in purposeful fraud when you try to cancel the membership. They flat refused to honor my cancellation and kept billing me. when I notice their "error" and called them on it, I was basically told "tough luck." No other option do I filed a complaint with the BBB. I suggest others do the same.
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January 2023 by John H.
DAMAGED CAR. They damaged my car. Did not give me a refund. Bad business. Do not go..
