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Most Recent Comments
I visit Nashville every few years and make a point to visit this shop. This year, I visited both locations (I prefer the 12 South location) and was surprised how staff at both locations failed to greet us when we walked in and never did acknowledge us. I ended up passing on a few items because of the lack of hospitality.
We had an incident that was unsatisfactory, yet the owner quickly resolved it. Can't thank the owner enough for her response and quick action. I've updated this review as a result.
Just don’t pronounce mercantile wrong. People will stare at you. Lots of cool knickknacks, though. Although the word “knickknacks” is not used by anyone who can afford to shop here.