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March 2024 by Allen B.
The bank manager is rude and hateful as hell. They'll try to screw you over to keep you money.
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October 2023 by Steve Hill
I would like to compliment Sydney for her above and beyond service. I needed a new bank card and the system was down. She fixed it and promptly called to tell me it was ready. Thank you Sydney!
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July 2023 by Connie Phelps
I have always had a good experience with Wilson Bank. The only thing I am not happy about is the Home Equity loan process.
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April 2023 by Tara W.
I love being able to walk into any Wilson Bank & Trust and have a direct conversation with any employee unrushed. Heather Tuttle at the Donelson Branch is a jewel and a true professional. She has been extremely helpful to my family for several years. Every drive-thru has multiple lanes and they are never crowded. A main perk of banking with Wilson Bank & Trust is that they can replace lost debit cards right in office and there’s plenty of designs to choose from. I’ve had wonderful experiences at every branch that I’ve visited (Donelson, West End, and Lebanon, TN) Their daily limits for ATM withdrawals are much too low in my opinion, but other than that, I highly recommend banking with Wilson Bank and Trust.
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April 2023 by Santiago Rodriguez
I appreciate Wilson Bank Staff on providing excellent customer service when I was presented a banking problem. The Teller made me feel very important and assured me easily solved the issue. Thank you Wilson Bank & Trust !!
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March 2023 by K'PPY
(Translated by Google) I liked the attention, the person who was at the window was very friendly and this is the third bank I go to, but I especially liked this one more, perhaps because it is Saturday there was no line to enter and the parking lot was quite empty, they deserve 5 stars(Original)Me gustó la atención, la persona que estaba en ventanilla muy amable y este es al tercer banco al que voy, pero este en especial me gustó mas quizas porque es sábado no había cola para ingresar y el parqueo bastante vacío, se merecen 5 estrellas
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November 2022 by Martí M.
When a drive-thru ATM at the bank down the street was out of order, I started looking for another machine to access. This bank is next door to the Donelson branch of the USPS and offers abundant parking. There are drive-thru teller lanes around back, as well as an ATM lane. What surprised me most was how well-kept the exterior of the property is -- very clean and manicured. Navigating in and out of the lot was also a breeze.
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May 2022 by Bobby Kelley
I'm extremely satisfied with the service I receive at Wilson Bank and trust..
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February 2022 by music man
I really like coming here. Tanner and Teresa always make me feel welcome. I think the new guy (Alan?) is nice too, I just don't know him.I really like talking to Tanner, he's an interesting fellow. He makes some cool things too! I hope he gets his corvette.
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September 2021 by Kayleigh Bright
I honestly can’t say I’ve ever been inspired to write a review. Let alone for a bank of all things. But let me tell you why I’m writing this one.First, a bit of context. I’ve been having trouble financially, in my faith, and other areas of life. My life is a mess right now. I can’t seem to do anything right, and I feel like my life/ money situation is off the rails and I can’t get on top of anything.I decided to call in to Wilson Bank today, although I’m not entirely sure why. Maybe I was looking for answers to my problems, but to be honest, I was angry and wanted to take it out on someone else. I was angry because I couldn't find answers.I’m so fortunate to have talked to someone like the man who picked up the phone today. I haven’t talked to someone like Tanner in a long, long time. He really is an old soul. I’m very appreciative for his wisdom and the genuine concern that he showed toward me during the call. What absolutely baffles me is how he not only took the time to listen to my problems, he opened doors to things I couldn’t see before. He stayed on the phone with me for twenty minutes! And I'm not even a wilson customer! It also shocked me in the end when I found out he was so young!! He has the wisdom of an older man.When I’ve got everything back on track, I’m going to make the switch to Wilson Bank. I'm so glad I called.
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July 2021 by David Burgesss
Wilson contacted me about concerns with my finances. Was very helpful in clearing up the confusion. Thank You very much.
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April 2021 by Jay Rogers
I was not greeted AT ALL upon entering or after waiting five minutes. The gentleman who came in later on while I was still standing got happily greeted. Nothing at all from the two older women working behind the counter or the one behind the desk up front by the door. No one was even in line ahead of me. Maybe your beep alert didn't work, but please use your eyes and acknowledge a customer! Great bank, but this location has a ton of work to do.
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January 2020 by Dallas C.
If I could give 0 stars I would. Bank lacks in customer relations and all around staff training. This is the McDonald's of banks.
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December 2019 by Will Upchurch
Wilson Bank & Trust is the best bank in every way we have found. They are respectful and very helpful. Allison Smith helped us to create an account today. She was awesome!
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June 2019 by Steve Newton
I've been banking here for almost four years and have always received good, personal service.