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February 2024 by Kathy Keiser Boullie
Very helpful
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February 2024 by Ben Ledford
they are great guys and always get the right part
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December 2023 by Alysha Elrod
Rude old man didn't seem like he wanted to help me at all. My husband had given me a list of what we needed and ended up not getting everything because of the rude old man...
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November 2023 by Shannon Scott
Absolutely horrible experience. Employees were rude or indifferent and unhelpful. I was made to feel like a problem. The employee literally called me "his mess." When the one wiper didn't work and the one he replaced it with also didn't work he literally said "I hate you now". Eventually he got the right kind of wiper, but this was such an awful experience I will never come back to this location and do not recommend it to anyone.
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November 2023 by Ethan Brown
Terrible customer service. I literally showed them the receipt for my recent purchase and they tell me there is nothing they can do even that though the box quite literally says 5 year warranty.
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October 2023 by Kelly Shelly
The customer service was really bad. I walked in there and went to the front desk and asked one of the two people currently working if they would mind helping me figure out which oil my car took. They said, “of course” and then started hysterically laughing at me. When we figured out what oil and oil filter my car needed the employee made a comment about how there is no possible way I know how to change my own oil and then laughed at his own joke. While helping me look for the oil filter, he could not find it. I picked up the one in front of me and said “is this right” he goes no that’s not it. He looks little bit longer and then he tells me they didn’t have it in stock and then suddenly see the one that I had literally just picked up and goes this is it. When I went to pay, I said I think I have phone number here and the guy checking me out just scoffs and says, “you probably don’t.”
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September 2023 by bossman leonard
Store is bigger than expected and had what we needed
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August 2023 by Donald Chase
Had to go back twice for my windshield wipers
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July 2023 by Negan Savior
Had the alternator I needed in stock and upon return of old one provided immediate core charge return, thanks for getting my beast back on the road! ?️ ?️ ? ?
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July 2023 by Travis Baffa
You guys have always got my back. God bless America.
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May 2023 by Jeffrey Yeckering
I would’ve left a -5 Star review if possible, my sister went in for a check engine light code to be read and her nearest family lives 250 miles away and the workers behind the counter had no customers other than her and she asked to have to code ran off the car as I get all our vehicle codes read from our local Auto Zone. They gave her the code reader and said “good luck” and sent her on her way. As she struggles in the parking lot to figure it out and crying she finally gave up came back in and they laughed when she laid the monitor back on the counter. Nobody broke away from their group talk behind the counter to go help a 23 year old female out. I’m lived as I write this review still and this happened a few hours ago and she called telling me of the incident. I wouldn’t give Oak Ridge AutoZone a dime even if I had to walk 10 miles to the next store before I walked in that store with that group of worthless individuals. Trash individuals you all are representing the company and other great employees out of that store.
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May 2023 by Michael Florentine
4/19/23 - I have been a loyal AutoZone customer since my first car in 2005, knowing it's far cheaper to buy & bring your own parts to the mechanic rather than they use their own stock, or send someone to do so. After 18 years, I'm beyond happy nothing has changed & inflation hasn't hit the automotive parts markets as it did the whole new & used car market (due to the 2020 chip shortage caused by the COVID-19 pandemic).AutoZone has been in a competitive market with Advanced Auto & O'Reilly's, where it dominates value & selection... but lacks in availability. There are rarely public restrooms, but I always suggest they just install a sink outside 'cause there's always one person that is replacing their parts in the parking lot.
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May 2023 by Christian Social Worker
They really know what they are talking about and usually pretty helpful. They even take "recycle" spark plugs and other broken parts so they don't have to go in the landfill
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February 2023 by Tara Hall
We buy all of our auto parts here and the service is wonderful!
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February 2023 by Derren Burrell
Great service, military discount, highly recommend.