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November 2023 by Maureen Rott
We were on vacation and couldn't get the rear window up. We went to Eagle One and they looked at the car right away (even though they were busy). You rarely get that kind of service anymore. Shane was able to get the wi dow up for us. When we asked what we owed, we were told no charge. Wow, that's unheard of. We left a nice tip. We would definately recommend this shop.
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November 2023 by Sara Thompson
While visiting TN my car tried to imitate the mountain coasters by riding then falling off a curb... resulted in bending the lower transmission mount. Left my car with Eagle One on Tuesday at noon, fixed by closing time Thursday which allowed me to leave for VA on Friday. Everyone was so nice and a pleasure to deal with. Not often these days that you encounter a business willing to accommodate emergency situations. I'm truly grateful and appreciative for the service provided by Eagle One Automotive. I wish they would relocate to VA so they could be my regular mechanics! Thank you for caring.
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November 2023 by Jake Leonard
On vacation to visit Dollywood. The moment we entered Pigeon Forge our check engine light came on. Almost comedic. Most places I called were able to take a look in a couple days which is understandable. The nice man who answered the phone at Eagle One said to drop it off right away and he’d fit it in between appointments the same afternoon. Gave me a call a few hours later to let me know it was the mass air flow sensor and provided the pricing for the part and labor. Picked up the car the next morning just in time to head home on schedule. These guys were a life saver. Really happy I didn’t need to call out of work. Eagle one will definitely be the place we go to the next time we have any issues in Pigeon Forge.
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November 2023 by Jennifer Stoner
Every single time I have an issue with my vehicle, they are right on it.. I don't ever have to sit there waiting very long or have to worry about anything they always get me in and are very trustworthy and very respectful love love love these guys I would recommend them to everyoneServices: Brakes
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September 2023 by Addie Hooker
We were on a vacation to Gatlinburg when a chipmunk chewed through wires on our car! We had to get a tow truck to come tow it to a nearby mechanic. This was the only place nice enough to take us when no one else would! They even stayed after closing to make sure it was right and fixed it the same day! Amazing amazing people and service! Highly recommend!
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September 2023 by Subhan Khan
I was visiting from another state and took my car here. Great people and service. Very honest and quick service.
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September 2023 by Greg Taylor
Unfortunate luck hit and we joined the club of mechanical problems while on vacation. I left a message first thing in the morning and they were quick to respond, within a day he was able to get me in and get me taken care of. The customer service was absolutely amazing. Highly recommend for anyone in the areaService: Steering & suspension repair
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September 2023 by Joe Vicars
I was on vacation and my car broke down upon arriving in Pigeon Forge ,Tenn. Eagle One team worked me in monday morn as soon as they could so I could have my car on vacay. The repair fees were fair and the workanship is exceptional. They gave this same caring personal care and service 2 years ago when a similar thing happened...these guys are the best
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July 2023 by Melissa Hutchison
Had trouble with our brakes pulling into the hotel when starting our vacation. The service was EXCELLENT. Brought it in mid afternoon and diagnosed the same day, and picked up the next! Quick, thorough, and super friendly! Highly recommend!
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June 2023 by Wandakate R.
HEY TOM and TAYLON... This is Wandakate and I was up there on Sunday 6/25/23. Good to see you're still in business. I ate at the Pottery and then I rode by there and saw your EAGLE ONE sign, so I knew you were still in the same place. Was wondering if Bob is still working there. I had to drive over to buy a new seat for my scooter and I rode over towards Wears Valley, but it started raining and I wanted to get back down the mountain before it was to bad so I left. IF it was a weekday I would have stopped by with a few bananas (hahaha) I bet you remember when I used to hang out there some and bring you bananas. How is Taylon and Denise? Hope you read this message. When I am over again I will stop by. Hope you all are doing well...Blessings Tues. June 27th, 2023
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May 2023 by Ken Cude
My power steering went out just as I turned off of I-40 pulling our camper. Barely made it to campground late Monday afternoon. I called Egal One 8:00 AM on Tuesday morning when they opened up I got the answering machine, left message, thought I will call them back at 8:30. At 8:15 I received call back apologizing for not answering my call! Explained what happened and not being safe to drive without power steering they said bring it right in and would take care of it that day or the next. Took truck up right away the young man was courteous and, professional. Trolley was next door that took me back to campground. They called a few hours later with problems and cost. Had truck fixed by 4:00 same day. Wish I had Egal One in my home town in KY!
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May 2023 by Dylan Tieszen
Got us in right away and got us fixed but not after trying to sell additional brakes and wheel bearings for $1000. I took it somewhere else to confirm that the wheel bearing and brakes were okay, which they were.
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May 2023 by Thomas Martorano
Came into town late on a Monday afternoon with a leaking brake line. Called the shop and Taylin said bring it in before 5.Limped to shop and they immediately put my Jeep on the lift and worked up a repair plan.Next morning, job was done and at a very fair price.I was a tourist in town and the crew treated me like a local.Fast ,friendly service. I would definitely recommend this garage and crew for your auto repair work.Service: Auto brake repair
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April 2023 by Ibad Farooqui
We had some brake issues while on vacation. They were able to fix it on short notice and get us back on the road safely. Really appreciated their professionalism!Service: Brakes
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March 2023 by Lenny Basaj
I replaced my alternator three weeks ago. It failed coming into Pigeon Forge, over 650 miles from home. Pulled into Eagle One the next morning, they had it fixed the following morning and got O'Reilly Auto Parts to honor their warranty so all I had to pay was the labor. It's a pain breaking down on vacation but they made it as painless as possible.