This Cricket Wireless Authorized Retailer receives mixed reviews regarding its customer service and reliability. Several customers report excellent experiences, describing the staff as very friendly, competent, kind, professional, and knowledgeable. They feel welcomed and appreciate the great service and amazing deals, noting it is a better experience than with other providers. One reviewer has been a long-time customer across different states with no problems. However, other reviews indicate significant issues. Some employees are described as rude, unhelpful, and lacking knowledge, acting as if customers inconvenience them. There are also reports of severe difficulty contacting the store by phone, with calls either ringing endlessly or failing to connect. One customer expresses frustration over being unable to use a paid protection plan to get a shattered phone screen replaced due to these communication barriers. While past service was praised as fantastic, current experiences are inconsistent, with only one or two staff members noted as professionally polite.
So helpful. I did have to do my own due diligence to get the job done to switch providers, but once that hurdle was overcome, they were so happy to set it up for me and make it ready and easy.
February 2026
Great Customer service with all the ladies especially Lakein she's Awesome!
December 2025
The workers are always really nice Don't mind at all having to go in there...
