KAY Jewelers Outlet, part of the renowned KAY Jewelers family, is the #1 specialty jewelry brand in the United States. Committed to providing a superior shopping experience, both in-store and online, the brand offers fine jewelry at great prices. The knowledgeable sales staff is empowered to assist each customer, specializing in diamond engagement rings, including the exclusive Leo Diamond, Neil Lane Bridal, and Tolkowsky designs. Customers have consistently praised the exceptional service and expertise of the KAY Jewelers Outlet staff. Robby, an assistant manager, has been commended for his patience, product knowledge, and ability to suggest alternative options to meet customers' needs. Lacey, in the Pigeon Forge location, has been praised for her helpfulness and attention to detail, even cleaning customers' jewelry. The Sevierville store has also received high praise, with a customer highlighting the exceptional service provided by Katie. She went above and beyond to help the customer create a meaningful tribute ring for her late son, showcasing the brand's commitment to personalized customer care. Across multiple locations, KAY Jewelers Outlet has been recognized for its outstanding customer service, knowledgeable staff, and wide selection of fine jewelry, making it a trusted destination for jewelry shoppers.
This is one of the best Kay Jewelers I have ever been to. They were able to help me during my time on vacation. I want to give out a shoutout to Shanna. Her expertise definitely shows and her customer service is wonderful! Also thank you for Heather for helping me as well! Highly recommend to anyone in the area!
May 2026
Angel is great, he cleaned my wedding set for free. Wow.
May 2026
Me and my boyfriend went in to get an idea of engagement rings. Shanna was absolutely amazing!! She knew exactly what looked good on my finger. She knew exactly what she was doing and gave us such a great experience. The nicest person truly. We had such a fun time with her🩷🩷
