The New Balance Factory Store in Sevierville is a highly praised establishment, known for its exceptional customer service and knowledgeable staff. Customers consistently report being greeted with a positive and helpful attitude, with team members like Tara, KK, Mathew, Danny, and Shellie going above and beyond to ensure a satisfactory shopping experience. The staff is skilled at understanding customer needs, offering personalized recommendations, and helping them find the perfect fit. Customers appreciate the store's wide selection of New Balance shoes, which are praised for their comfort and quality. Overall, the New Balance Factory Store in Sevierville is a must-visit destination for anyone in need of new, comfortable footwear, thanks to its friendly and accommodating team.
Love this location! Was helped by Tara yesterday and she was so helpful. The team here is always so positive and happy to help their customers. It is worth the drive for me to go here, just the best!
October 2025
amazing shop, people are so friendly and helpful, Mathew helped us a lot with the choice. We just entered to see and ended up buying two shoes which wasn't planned. The cashier Mason also extremely polite and friendly. Credit to managers who built such an amazing team
July 2025
My husband and I went here to get new shoes. Danny provided excellent service and was able to help both us find our right sizes. Will definitely be back for our next pairs.
