The O'Reilly Auto Parts on Dolly Parton Parkway in Sevierville provides excellent and reliable customer service. The staff is consistently described as amazing, helpful, and going above and beyond. They offer transparent and honest assistance, particularly with free services like diagnostic testing and Check Engine light code reading, which helps customers diagnose car needs and potentially save significant money. Reviews highlight the store's fast and easy service, noting it is a busy store with great service and ambience. Available services include free battery testing, wiper blade and bulb installation, fluid recycling, brake rotor resurfacing, and a free Loaner Tool program. The parts carried come with strong warranties, such as a lifetime warranty on some items. Customers find the store fairly cheap, especially when using O'Reilly Rewards, and highly recommend stopping by for any auto parts needs.
I love this place been coming here for a while . Billy is great always points me in right direction 10/10
January 2026
The night guy from new York is so cool and down to earth . He provided exactly what I needed, then gave me advice and great suggestions on navigating the area
December 2025
We love O'Reilly's. They're so helpful, knowledgeable, and always have what we need. If it's good enough for Derek (VGG), it's good enough for us.
