Truist receives mixed reviews from customers. Many praise the wonderful, friendly, courteous, and professional staff who provide good experiences and helpful service. However, the location is frequently extremely busy with long wait times in the lobby and drive-thru. Some customers report problems accessing accounts, declined cards, and significant issues like safe deposit boxes being unavailable. While the staff handles the pressure with grace and patience, there are consistent calls for the bank to hire more people and resolve these technical and operational problems.
I went there with intentions to open up an account and cash a check but after the service I received how slow they were one person working behind the counter definitely change my mind I don't know if all the branches are slow like this but I should have gone to pigeon forge. Definitely not open an account there
February 2025
This bank is absolutely useless. I have been in 3 times to attempt to close an account and get proof that it has been closed. Each time I go in, or call on the phone, I am told something wildly different than the time before. The lines are incredibly long, and every single employee I have encountered has a bad attitude.
December 2024
Every time I go to this location there 10 to 20 people in line with no more than 2 tellers. Please hire more staff. I have been customer for many years and am considering changing to another bank.
