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December 2023 by Nikki R.
I take my car to them every time, from battery problems, to brakes, to engine problems! they are super quick, and so reliable!
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November 2023 by Shirley Ramey
Tried to Fix an alternator but didnt get it car quit and it cost gas and time for family to have to come Tennessee to pick up my parrents. Then they had to go back up and get car to shop sonthe had to pay more gas money and hotel. He just said sorry the person working on it has some issues, he did offer a refund or part refund to cover all the extra money that had to be spent due to his machanic not doing his job corre tly
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November 2023 by Joyce Olejniczak
Well, I’m not one to do reviews, but needed to do this one. We are local and have used this business for our vehicles many times. Never had a problem until. A few months back, we took our car in and had brakes worked on. I went to pick it up and Cecil, the owner told me how much and I said ok and paid for my services. After he took our money, he said to me, “ I need to show you something” we both walked out to my car and the front end was severely damaged “I wrecked your car” he replied. 6000 later and yes his insurance paid for my damages, I guess I’m just saying that AFTER he took my money knowing that he wrecked my car. Everyone that I have told this story to, can’t believe how that was handled. So just be cautious check your car before you pay them.Service: Brakes
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November 2023 by Paula Carney
We called this morning for diagnostics on our a/c. My husband took it in and was shocked by the outcome! Dillan came out and said, "you are all set Mr. Carney. You have air." Confused, he replied, "how much do I owe you?" Dillan says, "awe, it was nothing. $5 part." Way to build a future clientele!!! We will be taking our other vehicles to them as well!! Thank you for your outstanding customer service!Service: A/C installation & repair
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November 2023 by Mason Hollis
My daughter's Jeep developed a brake issue while we were in the area on vacation. The guys at Thomas were able to diagnose the problem and repair it the same day. Very appreciative of the quick work and the repair.
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November 2023 by Daniel Horner
Fantastic service and employees Put new transmission in and in process of taking it back to have oxygen sensors put in. They stay busy for a good reason.
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July 2023 by Ryan Foretich
We are on a trip visiting family, and our car's rear tire was making a screeching noise. Sounded like something was stuck in the tire. They were fully booked, but they still had the kindness to drive it a bit and see if they could determine what was wrong. They were able to deduce from all the mountains that the brakes were overheated and had caused crystallization which was making the noise. They wouldn't let us pay them, truly a fantastic place!
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July 2023 by Darlene H.
We needed a cable repaired to connect our RV to our toad as the original electrical connector had frayed and when I called, Cecil told me to come on in despite having a wall full of keys of vehicles they were working on. The staff was friendly and the wait was pleasant. Even though I was a tourist, I was treated like a local.
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July 2023 by Mark Lane
Unexpectedly fast service for a last minute repair. Our car's starter died after we arrived in town. AAA recommended Thomas Auto and towed the car to the shop late Friday morning. They were honest about being unsure if the repairs could be completed before the end of the day on a holiday weekend but managed to get the job done before the end of the day, saving us the need to find lodging into the next week.Highly recommend.
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July 2023 by Barry Couch
Had college age daughters driving cross country and they got an overheat light. These guys helped me find a tow right away and made time to evaluate the issue that same day. Wow, what great customer service...hard to find these days!
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July 2023 by Kalee Schryer
Excellent service! Very friendly! We were on vacation and our car was acting up...they fit us in same day and took care of us! And such a small world..His wife was from our hometown! :)
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July 2023 by Summer Mathews
Thomas Auto saved my trip! They are such honest and nice people. They serviced my car quickly and effectively. If I was a local, this is the only place I would bring my car!
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May 2023 by Tennessee Readiness
Wonderful people.. my car was having a problem the other day I called them to ask them what they thought and they told me exactly how to fix it was an easy thing to fix. I didn't even have to take it to their shop. These people are real honest and reliable.
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May 2023 by Shirley Ballinger
It was wonderful. Was stranded in Gatlinburg and a rental would not work for me as I am scooter bound. They were very nice, Got me fixed quickly. I appreciated their friendliness and service.Service: Brakes
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May 2023 by Megan Diffenderfer
These guys took great care of us when we had our check engine light come on while traveling. Really appreciate their honesty and service.
