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October 2023 by Bella Samy
The worst complex, the worst people, the worst company, the worst everything you can imagine. This place will steal your money and scam you and this company already had MULTIPLE law suits against them for what they put their tenants through. I myself am suing them for stealing from me and scamming me. Do NOT rent here even if you are desperate. It is not worth it. Don’t believe their act upfront that’s how they scam you. The apartment itself is like living in a cardboard box. You can hear, smell, feel everything your neighbor above and next to you. Maintenance is a joke they don’t even go fix anything and mark it as complete. They do random unit checks without giving proper notice. I could keep going and going about how horrible this place is but overall just stay away from these scum bags of people and company.
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October 2023 by TNLady
Mold in bathroom, no smoke detected in apartment. Management is rude and will have the close sign up but be in the office doing wherever. Water damage from upstairs apartment. Leaking AC into apartment. The complex has gone down. Rent is too high for the issues that are not being taken care of
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June 2023 by charelle
This apartment complex is the worst. We had problems from day one. Our AC went out and when we told the manager “Debbie” about how hot our apartment was she laughed. We told them multiple times about the outlets in our living room not working. They came into our apartment while me and my boyfriend were at work and went through his things. And the outlets still didn’t work after they left the apartment. In February I notified the new manager “Kesha” about a hole in our bathroom ceiling. Rain water, pieces of the ceiling and whatever else was coming through the hole. Maintenance came and did absolutely nothing. The hole still there after moving out .
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May 2023 by William Mason
Worst Apartments Ever Maintenance Is Terrible , Kesha the apartment manager is rude doesn't help with anything they delete maintenance orders from your records to cover there behind so screenshot every request you put in if you stay here or need a place to stay
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April 2023 by William M.
Worst Apartments I've Stayed in , this is the Park1Eleven close to Walmart In Smyrna TN, maintenance is terrible very terrible , they comment and say they'll help but problem will never be fixed just doctored until the next tenant moves in and have the same issues..
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October 2022 by Weiping Edgell
bathroom toilet tank water leaking 24 hours every day. so monthly water bill always over $100. how ridiculous.
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September 2022 by Jacks Machine
Not very friendly or interested in helping people. They just want your money.
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April 2022 by jessica weser
Decent place to live just because of the convenient location. However, maintenance was horrible. My ac didn’t work for most of the summer months. The hallway where the unit was had flooded many times causing water damage to the walls and floors that resulted in mold. Instead of fixing it, they painted over it and billed me for those damages when I moved out. I paid for pest control every month that they never fulfilled so there were many spiders in my apartment.
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April 2022 by Christina Hall
I am going on year two of my lease with Park1eleven WEST. These apartments were renovated if that’s what you want to call it. Lol. I was also here before they renovated when they were country village so I know what they did to renovate these apartments. But won’t speak of that here. Current state of my apartment the floors they put in are already coming up. In the time I have lived here. The apartment has flooded multiple times. From the sliding door which was taken care of but the wall where it leaked has quite a bit of damage to it which I’m sure will cause us not to get our deposit back. The rent situation. We are given a five day grace period before we get a late fee. But they consider that grace period even if you pay within it late which means if you want to move and use them as reference they will tell the apartments or whatever your applying for that you were late x amount of times. My rent has been paid EVERY SINGLE MONTH even the expensive outrageous late fee they charge. I recently had to apply for rental assistance because I’m a single mother and they charge almost 1300 dollars for a two bedroom apartment when I tried to communicate that with them I got a nasty email stating that I needed to sign a promise to pay immediately and that the eviction process starts on the 15th. They weren’t understanding by any means and everytime I try to communicate with them they are very rude and not understanding at all.
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November 2021 by prime Time
This business is like many businesses they now have a built-in excuse or so they think to have lousy customer service news flash the Democrat the Democratic controlled planned demic is on its way out the door time to get your job get your skill put a smile on your face start answering phone calls start making phone calls bring customer service back in Vogue
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October 2021 by Jalani Patton
My apartment has flooded twice they won’t do anything about it horrible roach infested apartments. I’m now sick due to breathing in all the mold they’ve yet come treat. The rent fluctuates like crazy and DEBBIE IN THE OFFICE IS EXTREMELY HATEFUL AND UNPROFESSIONAL
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August 2021 by Chef Mikey B
Unprofessional. My girlfriend and her mother went in to get an apartment and the lady allowed them to fill out the application and pay the fees but when she was suppose to call back and inform if they got the apartment or not the lady lied to my girlfriends mother and said that her credit had a repo and late rent payments but all of that was false because we had the credit report in our hands. The lady said she wouldn’t rent out the place due to the report which was all false. Terrible place Stewart’s Ferry is way better.
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August 2021 by Nurse Trakia
I’ve been living here for about 2 months now and I love it. It’s a very laid back and chill community. There’s a park with a nature right next door. It’s convenient to everything like Walmart, McDonalds, Auto Zone, Gold’s Gym, tire shops, and plenty of other things. There are two gas stations on both like that are literally 2 secs away. So far management and maintenance are pretty good as well.
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August 2021 by BatDan C
Love my new community! Tiffany and Jen are awesome. They went above and beyond for me. Meet some maintenance guys and they were very nice as well. Thanks guys!
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July 2021 by Beverly Wilkinson
I booked a tour reservation online for June 21st and received a call on the day I booked confirming my reservation. Customer service seemed great until my roommate and I showed up for our tour and there was a note on the office door saying that the office was closed for the day. I understand that things happen, but some sort of heads up would have been nice so that we could have saved ourselves the time and gas to drive up for the tour. Very disappointing.
