O'Reilly Auto Parts receives mixed reviews but generally positive feedback for its helpful staff and good service. Customers appreciated employees like Ashley and Ashlee, who went out of their way to assist with repairs, find parts, and fix issues, often staying past closing time to help. Staff members are described as friendly, knowledgeable, and dedicated, making customers feel well-supported. However, there was a complaint about a missing belt that was not contacted about or replaced, which caused some frustration. Overall, the store offers fast service and the right parts to get vehicles back on the road, with customers willing to recommend it to others. The staff's effort and helpful attitude stand out as key positives, contributing to a positive shopping experience despite some minor issues.
They will have your parts tomorrow. Maybe. The guys are alright.
October 2025
We use O'Reilly's a lot, but the Springfield location is NOT like the other locations. Let's just say they are sorely lacking knowledgeable staff and one in particular needs an attitude adjustment.
July 2025
Mr. Perkins stayed over to make a hydraulic hose. It allowed me to finish getting hay up. This customer service is unique and was greatly appreciated.
