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November 2023 by Rachel Allison
I'm convinced Payne Chevrolet is the best car dealership in Tennessee! Their inventory is excellent, customer service outstanding, and their business ethics go above and beyond. They always give back to their community and treat everyone with a warm smile. Go buy their cars!!!
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November 2023 by David Binkley Reagan
Staff is always friendly and helpful. For our past few vehicles, we have dealt with salesperson David who is straightforward, honest, and direct. Make the process simple and painless. The other sale staff are always friendly and answer question but allow us to deal with David because we have purchased from him before. The finance girls are awesome. They make the paperwork simple and quick. They also help you with setting up your phones and tech inside the vehicle before you leave.
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November 2023 by Melva Helms
Thank you so much for working me in for my Traverse’s first oil change, inspection & tire rotation. I appreciate it!
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November 2023 by christy gentry
Entering the service lane is like returning to visit a family friend. Always greeted professionally by staff and my concerns are always heard and acknowledged.
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September 2023 by GEORGE BLICK
We worked with Nicolaus and he was brilliant. He took his time to cater to our needs and help us find the perfect vehicle to suit our needs. Nicolaus made the whole process easy fun and professional.
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September 2023 by paul escue
They have always treated me like family. Ricky in the service department has always been good to listen to my needs and resolve the issues they present. Their professionalism and attitude toward me keeps me coming back to Payne Chevrolet for my automotive needs.
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September 2023 by Eileen Fox
I am always greeted by a friendly face. I am confident that the job is done correctly, the staff in the payment office are very friendly and accurate.
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September 2023 by Lisa Baker
Had a repair on warranty part on 7/14/23. Part came in and they didn't have the tool needed for days. Gave me a "loaner" vehicle, which was a traded in vehicle. No cleaning to the vehicle was completed prior to issuing it to me. It was DISGUSTING!
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September 2023 by Adam Hendrix
Bought this car 4 months ago, already needed a fuel pump, a/c hose has pin hole in it, if I hadn't got the service records I wouldn't have been told about the car being a theft car so probably wouldn't have Bought it, shouldn't have had to pay for these repairs, Bought car at the end of winter so we wouldn't have known the a/c wasn't gonna work right, feel like we bought a lemon and will never purchased a vehicle from payne chevrolet again
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August 2023 by Caitlin
Nice folks and they got my vehicle serviced quickly which was wonderful since I live over an hour away I appreciated not having to wait hours for service!
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July 2023 by Peggy Hayden
David Leath was my sales agent. He made the entire experience enjoyable and stress-free. He didn't try to pressure me He listened to my concerns and made appropriate suggestions. I've purchased two new cars before and this was by far my best car-buying experience.Well done, David!
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July 2023 by sheena roach
Rick Gentry is the best when comes to servicing my vehicle he really does a great job you need to take care of him there’s not too many good men like him left I think if he left I would go some where else
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July 2023 by Patricia Bellar
I received a notice of recall about attaching child safetly seat to the auto seats. Theserviceman jumped right on the situation, and I was able to go on to work in matterof minutes!
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May 2023 by April Henry
My car needed a thermostat and brakes. We are leaving to go out of town today, and Craig made sure that my car was taken care of and we were able to travel safely. I can’t express enough how grateful I am that they took such good care of us.
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May 2023 by Jerrie Scott
This is the first time I took my truck to Payne Chevrolet and came away very disappointed. I have paid over 1,300 dollars to have my truck fixed only to get it home still doing the same thing I took it in for. My truck started shaking and the engine light started blinking. I took it to one auto shop they suggested I take it to the dealer. Towed it to Payne Chevrolet they told me it needed a full tune up. Got there to pick it up paid for the tune up only to be told it still wasn't ready and needed a fuel filter replaced. Left truck there agreed to have that replaced. Went and paid for it was told it was ready and running great. Got it home and it is still shaking with the engine light blinking. Called them back was told to bring it back in on Monday. Nope I am done .
