Victra is a Verizon Authorized Retailer located in Springfield, TN, dedicated to providing the best experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with device protection. Customers have praised the knowledgeable and friendly staff, highlighting individuals like Jeff, Paxton, Dylan, Vince, and Caleb for their exceptional service. Jeff assisted with billing issues that had been difficult to resolve online, while Paxton made upgrading phones easy with his excellent customer service skills. Dylan and Vince went above and beyond by staying after hours to ensure customers received detailed explanations of plans and suitable accessories. Caleb provided patient and hands-on assistance to seniors, helping them understand their options and set up their new phones. Overall, customers appreciate the helpfulness and expertise of the staff. However, there have been some concerns about wait times, particularly during busy periods, indicating a need for more personnel on certain days. Despite this, the positive experiences shared by customers reflect the store's commitment to connecting technology to life in a trustworthy and enjoyable manner.
