Post Offices near Thompson's Station, TN

“Very helpful. Was able to resolve my eBay return despite not being able to utilize the QR scanner; total manual input. Please send the Williamsport crew here for technical and customer service training.”

“Best Post Office in the state! Seriously, no joke. Very glad they reopened and it is an absolute pleasure going here (especially compared with going to the other one… if you know you know). Awesome staff and very quick service.”

“My wife and I just moved to Franklin. A couple weekends ago, we went to the post office to see if our address change had been processed. It had been a couple weeks since we filled out our address change, but we still weren't receiving mail.This was during the snowstorm that Tennessee was hit with, and their post office was beyond busy on this particular Saturday.After waiting patiently in line, we went to the counter and dealt with the guy working. He was ok. He seemed a little annoyed given the amount of people in line, and the constant questioning of whether people could pick up their mail. Understandable, I guess. He tried to help us, but the lady next to him, Kelly, told him that she would be able to help us.After we waited for the person Kelly was helping to finish up, we went to Kelly's counter. And let me just say that Kelly is the textbook definition of GREAT customer service! Despite being insanely busy, Kelly had a smile on her face the whole time and made it known that she was ready and happy to help us. She took our information and went to the back to look up the status of our address change. When she came back to the front, she had the exact date that it was started, and the status update of when it would be completed.When I told Kelly that it was odd that we hadn't received mail yet because it had already been 2 weeks, and the post office back home had told us it would take 3-5 days, Kelly was quick to inform me that 3-5 days was the old system, and it now takes 2-3 weeks to complete. Mix that with the weather that was going on, and things would possibly be delayed a little longer.I am happy to report that Kelly was absolutely right, and we are finally starting to receive our mail.I am so thankful to have had the pleasure of dealing with Kelly. She is very friendly, outgoing, knowledgeable, and just ready and willing to help as much as she can. Great Job Kelly!”

“This post office is like all the others. Small post offices have to send their mall from their facility to Nashvile to get sorted then it is rerouted back to them to deliver. This adds days more to the process. This is how it is for every DDU and NDC. The Nashville hub has many more employees to handle this, where this location has 5 employees at the actually facility.The drivers are given mail that needs to be delivered if they get behind it is still shown as delivered at the end of their shift even though it might not actually deliver till the next day.They are overworked, and they have people yelling at them all day long. They have stopped caring. The ladies at the counter are the sweetest if you are just nice to them.”