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May 2024 by Tom Bailey
Pleasantly surprised that this Courtyard is as familiar as they used to be. I travelled a lot on business and Courtyard was my hotel of choice because they felt so familiar. 20+ cities in a year and that’s important and this Courtyard didn’t disappoint. Staff was awesome and accommodating of our Aussiedoodle. This was our first “trip to Abilene” but now we’re know where to stay.
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May 2024 by Melanie Sampley
Very nice experience! Our rooms where clean which is a plus. I own commercial cleaning business so I definitely paid attention. The water was HOT so no running out of hot water. The pillows were nice, Not sure if they were feather pillows or not but there were three to each bed and all three a little different so you had a variety. I found the mattress also comfortable. We interacted with three different staff members, and they were all very pleasant and helpful! The only reason I gave a four star was this hotel only accepts card, NO CASH! Very disappointing! I would like the option on how I pay. Good place other than that.
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May 2024 by Jamie Taylor
Very disappointed with this hotel for it to carry the Marriott name it gave more or less motel type of comfort. One of my biggest complaints was thatMy hotel room didn't have hot water and I had to be moved to another room. I wasn't offered any kind of compensation of any sort for having to stay in the room for a full day before being moved. The tubs needed to be resurfaced bad. It felt very unclean to take a shower in the bathroom.The lady at the bistro tried her best to accommodate the party of 16 we came with however, she was overwhelmed and let it be known. They staffed her with no help so our breakfast vouchers proved to be useless because the wait was so long. (Not her fault) The rooms where a nice size and the location was really good! But overall not a good stay and probably wouldn't recommend or return.
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May 2024 by Dawn Brewer
The service was substandard. This was my first visit to Abilene and was here for 3 days, the tub was filthy with rings around it, had a tissue box with literally one tissue and a role of tissue in bathroom with enough tissue on it for one use. Our rooms came with a complimentary breakfast voucher and the restaurant had one young lady working both register and cooking. Needless to say, the food took forever to prepare, so much so that we chose to pay for our breakfast the next morning at an outside restaurant. No room service provided, had to ask multiple times for additional towels and necessities. I would never revisit this location again.
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May 2024 by Kaycee Bartels
When booking through the Marriott website it said that breakfast was included in the room we had chosen, however we were told upon checking in that it wasn't. If I had known that I would have chosen the other package that included 20% off the pet fee. So someone needs to update the website or they need to actually offer the services advertised upon booking.The room itself was okay. Just a basic hotel room, nothing above and beyond. Lots of minor things that needed fixed throughout the hotel, like the stairs up to the room had carpet pulling out, bathtub drain didn't plug, the underneath the beds were exposed and clearly hadn't been cleaned in a while because my dog kept finding and pulling out little pieces of garbage. The mini fridge door was backwards from the cabinet it was installed in so you would have to shift it sideways to open the door, and that little freezer part very badly needed defrosted. Just a lot of little things that, with all the taxes and fees and the cost of the room really didn't seem worth it. I will remember to avoid courtyards in my future travels.
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May 2024 by Jason Lowe
The staff was so accommodating to me and my boyfriend! We were on our way to the Texas eclipse festival and didn't arrive at the hotel until 5am due to having issues with the car! They were super kind from the moment we walked in and even lowered the cost of the room since we'd only have it for 5 hours. Then offered a later checkout for 12pm so we could rest a little more. I could go on and on about the amazing experience I had during this stay. The whole team was beyond amazing! I will go out of my way to stay at this exact hotel again. Everything was so clean and the infused water made fresh daily was such a highlight! Thanks again!!
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April 2024 by YJ K
Clean and good accommodation
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April 2024 by Toktam Parhizgar
Room was horrible smells, the heater not working , on and off , super loud . The break fast was awful. They charge 6,50$ for just bread , that’s not nice to do to people,Rooms: Room was horrible smells, the heater not working , on and off , super loud . The break fast was awful. They charge 6,50$ for just bread , that’s not nice to do to people,
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March 2024 by Alex C
Titanium elite. Was given a room with only cold AC and cold water in freezing weather after long day trip late check in. Was told I would be given 10,000 points for the inconvenience and received nothing. Please avoid management liedRooms: Run down
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March 2024 by Eileen Krom
No one ever at the service desk spent a considerable time waiting to check in. Ask about a restaurant was sent to one on the west side of motel. It was For Sale not even open. Breakfast was restaurant style costing $15 to $20 Not Impressed!
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March 2024 by Lisa Tibbs
No complaints! Great place for the price. Our room was clean and comfortable. The common area downstairs is large and comfortable. It really accommodates large families as they rest on their travels.Rooms: Clean and comfortable
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February 2024 by Nate B
BED BUGS!! I stayed in a room with bed bugs on December 17, 2023. The hotel manager offered to refund my week-long stay and put me in a different room, which I accepted. A month passed and I received no refund; I called and the manager refused to refund my stay saying "We discussed just refunding the first night" which was a blatant lie. I would give zero stars if I could. Do not stay here!
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January 2024 by Brittany McCulloch
The general manager was the least helpful individual I have ever worked with. Billing was a mess. Unauthorized tax charges even though the hotel was provided with a tax exempt form well in advance. Was told there would be enough rollaway beds to accommodate the lack of double rooms, they ran out. Was told I would be comped a room and then was charged. Just a mess. NEVER stay here with a large group. Also if you’re looking for a job you never have to go to work be the general manager for this location. She’s literally there maybe 2 or 3 days a week. She also doesn’t return calls either.
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January 2024 by Shirley Sinha
The staff is fantastic here! Thank you so much for a great stay and the hospitality!
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November 2023 by Ignatius Baham
I changed rooms 3 times. All my bathrooms were filthy. Shower heads were rusty and corroded. Toilets seats were yellow and peelings. My room smelled old and a little Smokey. My air conditioner unit was clogged with dust, and my hot water would not get hot in the bathroom. The water pressure in the tub was terrible as well. After switching rooms 3 times, I finally checked out and refused to stay at this hotel. I was very unsatisfied and disappointed with this Marriott location! I went across the street to the Hilton and it was a night and day experience. I’ll never try to use this hotel again!