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October 2024 by Sean Smith
Very helpful. Diagnosed and even installed a new battery without charging me for the assistance. Not bad veterans discount. I'm impressed they offer anything off for us these days.
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October 2024 by Dea Ham
This new manager yall have is sorry why would you hide the loaner tools ( enough tools that a whole cart can't hold it all) and tell someone who used them a week ago you don't have them this is very unprofessional I have been coming to this oreileys for years ill never come back while this manager is working here again
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October 2024 by Ezra Benson
Title: Grateful for Exceptional Service at O'Reilly's
I want to extend a huge thank you to Mary at O'Reilly's Auto Shop for her outstanding help during my recent visit. Her professionalism and expertise were evident from the start. Mary took the time to listen to my concerns and provided clear, knowledgeable answers that made navigating my options easy. She truly went above and beyond to ensure I was satisfied and well-informed. I truly felt that she had my best interest out for me. Was not just trying to sell me stuff I didn’t need. She was very informative on how I can do some minor installs myself that would ultimately save me a lot of money in the end. I Highly recommend O'Reilly's on Belt-line, especially because of Mary and how helpful she was.
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September 2024 by Brenda Ouamba
I was just there a minute ago for a turn signal bulb problem. I went to a different mechanic previously the day before to get my turn signal bulb change but they said it would take too much time and charge me almost $100. Mary, the lady who helped me was able to fix it in less than 10 min free of charge. I really appreciate her service today and her dedication to help me. Thank you so much!
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September 2024 by Jeremy B Chote
Got my battery replaced by Mark Z after O’reileys told me they wouldn’t be able to replace it there. He was quick and even gave me a few extra pointers about other services. Would definitely visit again.
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August 2024 by El Castro
Alan was an OUTSTANDING help !!
I didn't have some of the tools and he did not hesitate to help me out and find the pieces I needed to change my battery!
I was in and out with the battery change in no more than 10 minutes !
I recommend that anyone coming to this oriely for any help! Even if you have to make the extra drive .
It would be worth it
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August 2024 by David Stout
The counter staff was very helpful
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August 2024 by Ruth Hunter-Hill
When I started my car on July 16, 2024, two amber lights came on - one was the check-engine light. I ended up at O'Reilly's Auto Parts on Trinity Mills, and was so thankful I did. They checked the light, and the code was transmission related. When I attempted to leave, the car was dead, dead, dead. The gentlemen working at O'Reilly's that day were over-the-top helpful and kind. They attempted to jump my battery but that didn't work, so they kindly invited me to stand inside to make arrangements for my car.
I finally got home and realized that my house keys were in the danged car, so I called O'Reilly's. The young man answering the phone went to my car and got the keys, and agreed to hold them at the check out for me and inform his coworkers as well.
Having a car die is already awful, but the experience is on steroids when it dies on one of our 100-degree days. The gentlemen at O'Reilly's showed me kindness and gentleness, which helped me to remain calm throughout.
Since I moved to Addison two years ago, I've been going to another auto parts store, mostly because it's familiar and multiple locations are closer to my home. Neither of those stores' check-engine light machines was working. So going forward, I guess I'll just pass them by and head to O'Reilly's at Trinity Mills and Marsh for my auto parts needs. Thank you again for your kindness and professionalism!
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August 2024 by jose leal briceño
Very good attention
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July 2024 by Henry Ramos
What bad attention at this point, late by a cashier for more than 20 minutes and the store is only
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July 2024 by Paramveer Osahan
Jose and team is good but the management lacks service . They really need to look into hiring some people who are quicker and not jacking around
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May 2024 by Madison Gerace
Jose and Ricardo are such professional, and hard workers. During one of their busier times they still managed to answer every question I had about the different batteries and what fits my car type. It’s really nice having workers like them at my local auto parts shop, makes stopping in easy and efficient. Definitely our go to auto parts shop thanks to them.
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April 2024 by TJ Wagoner
Poor customer service…and the management staff unfriendly. I didn’t feel welcome in this location. Whereas the location in Farmers Branch (valley view) are much nicer and helpful
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March 2024 by Jose Ramirez
excellent customer service, they are very friendly there, they serve very well
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February 2024 by Maximiliano Rojo
Everything you need for your car
