Grateful for Exceptional Service at O'Reilly's O'Reilly Auto Parts in Addison, Texas is known for its wide selection of parts, tools, and accessories, as well as its exceptional customer service. Located at 4021 Belt Line Road, this store offers a variety of services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers consistently praise the store's knowledgeable and helpful staff, who go above and beyond to ensure their needs are met. One customer, Mary, was particularly impressed with the professionalism and expertise of the Parts Professionals, who took the time to listen to her concerns and provide clear, informative answers. Another customer, Mark Z., was able to get his battery replaced quickly and efficiently, with the staff even providing additional tips and guidance. The store's commitment to customer satisfaction is further demonstrated by the staff's willingness to assist with minor installations, ultimately saving customers money. Customers have also noted the store's competitive pricing and the convenience of its Loaner Tool program, which allows them to try out tools for their projects without making a full purchase. With over 6,000 locations across the US, O'Reilly Auto Parts is a trusted name in the automotive industry. The Addison, Texas store on Belt Line Road is no exception, consistently providing exceptional service and a wide range of products to meet the needs of its customers.
Chuy and his co worker were a huge help to me as needed to replace my head and tail lights.
They helped with my returns and were friendly , knowledgeable and very courteous.
Thank you Wally
June 2026
I’ve never had such amazing customer service at any business quite like this. Chuy took care of me like family. I always receive good service at O’Reilly’s but I would go WAY out of my way to go to this location.
June 2026
Went in to O'Reilly for a check engine light. Chuey helped us get the spark plug exchanged and was super friendly.
