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December 2022 by Valentine G.
If you were thinking this was a good store to buy a gift from, think again! I was wondering why ASICS hadn't taken off as the shoes are good quality. However there is no way for you to return/exchange a purchase without alerting the gifter bc there is no way to locate the receipt without the order number in the email. Terrible, fake service.
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October 2022 by Christy K.
This review is NOT for the ASICS company but for Sarah at this particular outlet location. ASICS are the only shoes I can wear due to multiple issues and the company used to be amazing......but it seems they took the stupid Rona excuse like everyone else as a way to NOT stand behind their product, and to save a few bucks instead of putting the customer first. We don't have an ASICS store near us anymore so we drove 80 miles one way to this one BECAUSE customer service emailed me to tell me I could return a lot of shoes I wore 2 times to this location. But that is mot true. The system won't even allow it. After a bunch of back and forth and calling customer service who did NOT understand or comprehend what I was saying (those pesky language barriers) Sarah did the only thing she could within her power and patiently waited for us to send her the shipping label and she sent the shoes back for us. It isn't ideal because now I'm out the money and customer service is super ill-equipped to deal with anything except to blame the stores and give false information, she still at least tried and she was so sweet and incredibly patient and I would go back just because of her great attitude and help. Needless to say I am very sad ASICS has changed. It's absurd to think if someone wears shoes once they can't be returned if in excellent condition. You cannot know how shoes will be after walking in the store with them. That's just ignorant. That's NOT the fault of store employees but rather the company "rules". They just profit of Covid like so many others and it's very very sad. They will never see this review and that's fine. It's just sad. Anyway, the workers were so nice and beyond helpful and I will be back when I need new shoes. Thanks Sarah for being amazing!!!!!
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September 2021 by Anj L.
Recently shopped here for some new shoes. I have high arches and an employee was happy to point out which shoes would work best for me. The prices are much lower in this outlet store compared to sporting goods stores!The only negative was another employee who was either brand new or extremely nervous. She giggled through the entire transaction- it was quite uncomfortable!
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May 2021 by Andrew N.
Still has mask mandate. I hope the trophy they get is worth the money lost in sales from all the mask-less walking around not shopping here. Keep your agenda, I'll keep my money.