Enterprise Rent-A-Car
Car RentalHours:
1371 Andrews Pkwy Ste A, Allen TX 75002 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car in Allen, TX, offers a wide range of vehicles and flexible rental options, making it a convenient choice for various needs such as repairs, errands, or weekend trips. Customers consistently praise the friendly and professional service at this location, highlighting staff members who are helpful, efficient, and go above and beyond to resolve issues. Notably, team members are recognized for their positive attitude and dedication, often handling challenging situations with care and a smile. The front desk staff, including a standout employee known for her great service, are appreciated for their efficiency and friendliness, creating a welcoming atmosphere for customers. However, some reviews mention challenges with vehicle availability, especially when reservations are made months in advance, but vehicles are not always ready upon arrival. This situation can lead to frustration for both customers and staff, emphasizing the need for better communication and management. Despite these issues, customers generally feel satisfied with the vehicle quality and the service provided. Overall, the location is highly recommended for its excellent customer service, attentive staff, and smooth rental process, with a reminder that some logistical improvements could enhance the experience even further.
Most Recent Reviews
April 2025
I needed a last minute rental for a business trip and lamar Jordan came through when I needed him to, he was very polite, understanding, kept a smile on his face the whole time, if I could give 6 stars I would cause his customer service was amazing, need more people like him.
April 2025
Right from the getgo, the experience i had at this location was fantastic. Rachel who is at the front desk is AWESOME. She had a smile on her face throughout and she was super efficient. Lamar was great too, he was polite and explained things well. Of all the rental car experiences I had, this is by far the best one yet!...
read full commentMarch 2025
Latoya knows what it means to provide an exceptional customer service!
She is a problem solver and made sure I got the best possible service amidst a lot of challenges with a recent weather event spiking demands for rentals.
More Comments(146)
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