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March 2024 by Andrea Concepcion
I purchased a Coach watch for my husband online from Kay. Took it here to have some links removed and the manager was amazing! She was so helpful and took great care of us. On top of that, I found some gold hoop earrings that I just had to have because my birthday is coming up. Claudia helped me with that and she is such a peach! When I left that day, I ended up leaving my Kay credit card behind and Claudia called me to let me know. Took a few days for me to get there to pick it up because we don’t live close by. On Friday, 3/1, I ended up in the ER in Allen and when I was released, I figured I would head over to the store and pick up my credit card. When I arrived, I was met by some woman who looked at me in disgust. I gave her my name and told her I had left my credit card behind and I was there to pick it up. She somewhat rudely asked for my ID and I gave it to her. Not sure if the bandages on my body offended her, but her attitude was uncalled for. She didn’t even try to be cordial or professional. This could have been a 5-star review but she killed that.
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February 2024 by Adriana Fletes
Claudia is very knowledgeable and sweet! Thank you
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February 2024 by Robert Wood
Great friendly staff.
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February 2024 by Daniel Cohen
I am the district manager for KAY in DFW. This is one of my best stores with a GREAT leadership team. We would love to help DFW celebrate life and express love. Allen STRONG!
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December 2023 by Edward Norwood
My representative was so great and nice and wise about the diamond band i picked out she made it easy and her shared her knowledge too make this very important decision worth it . She is number 1 in my book ❤️???
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October 2023 by Emily Mixon
Thank you Rob for taking care of us! Excellent customer service and very knowledgeable! We will be back!
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October 2023 by books N coffee
Jenny personalized my experience and exceeded my expectations. Subsequently, I am her lifetime client. I highly recommend Jenny at Kay Outlet in Allen, TX for all your jewelry investments and celebrated milestones.
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June 2023 by Cat S
Came out to just look and we ended up buying 2 beautiful time pieces! Rob and the manager on duty was awesome! Will definitely return!
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June 2023 by Darryl Dave
I would definitely not recommend going here waited over a month and a half for my ladies ring an and she ended up finding out about it because they took too long. Please go somewhere else please don’t spend your money here.
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March 2023 by Tiina
This store is less busy and get service faster. I found the selection to limited. I did find a pair of earrings eventually.
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March 2023 by Eric Von Vogt
Luisa and Larry where amazing in customer service and very professional. I have been coming here for over 12 years for ALL my jewelry needs and have always walked away with a smile. Highly recommend for quality and service!
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January 2023 by Jenna Gause
I always have an amazing experience here! This specific time, I tried in wedding bands and found one I liked but wanted to sleep on it. I ended up calling the next day and buying it over the phone. Sarah was helping us in store and over the phone. She was very pleasant to work with and was able to answer all of my questions. When I came in to pick up the ring, I decided to also look for a new chain for my Grandma’s locket. Sarah let me try on any chain I wanted and was able to find the right one! Bonus - everything was on sale for Valentine’s Day! Thank you Sarah for all of the help! You made my wedding day jewelry sparkle ?
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January 2023 by Jacquelyn Blomquist
My fiancé and I went to ask questions about wedding rings we wanted to buy online. Priscilla, was able to effortless answer all of our questions, size both of us and was able to give us peace of mind with purchasing online. She was so kind and willing to assist us on this journey. We will definitely be getting our rings from Kay! Thank you Priscilla!
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December 2022 by Yudith Reyes
Very rude people my boyfriend went inside the store in work clothes and didn’t even acknowledge him or greet him !!! What kind of bs is that .
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November 2022 by Prince Arjuna
Went in this morning to look at engagement rings and received zero help. They made zero effort to help me, inform me about products, or even put on a kind veneer. If you're a melanated person, don't bother.
