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October 2023 by Sheilicha S.
Only giving this outlet store a three could've given a five but the service was mediocre. There was literally a hand full of customers in the store and two sales associates. The first person was a very sweet but not too knowledgeable young woman. She did come to assist me when I asked, Excuse me Do you work here? She stated, She was busy however her coming back to acknowledge that I still needed help was an extra star. I was also interested in purchasing a particular sandal. The young sales associate did seem willing to find the two sizes that were left but it was a failed attempt. Now as I was speaking to the young customer service person. I informed her that the shelving almost hit me in the face. Someone needs to take it down. The sales associate called out what I'm assuming was the manager and told her the shelving is broken. The so called manager looked at me, the young girl (her colleague) said nothing and turned around as if she'd been doing something that required her to not stop at any given moment. I then expressed to the young associate, Don't worry about it wait til it falls on someone then the manager will do something about it. Shaking my damn head. Lastly after the young girl attempted to check me out she said, She had to get her manager cause she couldn't except my cash???!!!!##### at this point I just wanted to GET OUT of the aura of the morbid managers presence, and the very fearful young girl sales associate. They both were giving off Weirdo vibes. I know every where you go now people use the RACE CARDS. Not me in this situation. I'm not sure if I'll ever return to this location though.
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April 2023 by Tonya J.
This location used to be great. The customer service was so bad!!.. I refused to purchase the 2 pairs I liked. I agree with the other reviewer, workers are nonexistent. I love Steve Madden brand and even though I live near this location I will purchase elsewhere.
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February 2023 by Marcela
Good selection but cashier didn’t check shoes and ended up with two left shoes. Make sure to check
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November 2022 by Marco M.
There is this awesome lady named Seana that was, quite possibly, the most helpful person ever. Took super good care of my needs and made it an overall wonderful experience. Will most definitely come back here for my shoe needs
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January 2022 by Samantha Cross
I loved coming into here. The team was very friendly and they provided excellent customer service. Nyla was able to resolve an issue with a shoe order after multiple stores turned me down! Will be back again
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January 2022 by Shannon Chang
Arrived at 10:15 and the store isn't open yet. Tried to call and no one picks up. Please update your store hours on Google!!
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January 2022 by Eduardo Gonzalez
I went to make a payment they did not accept cards only cash I did not see any notice or nothing before entering the store
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December 2021 by crissell acurero
Horrible customer service, I do not know who the manager of this place is, but they completely ignored me and locked the door 30 min before it was 6pm.I will report this to corporate
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December 2021 by edward taylor
Why do they close the store 15min early especially on Christmas eveMang. Need to talk to their staff this hurts the business.q
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June 2021 by Kim Sharline
Helpful service. Bought 3 pairs of shoes
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June 2021 by Ashley starks
Came in today and did not feel welcomed at all..
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October 2020 by T D
I’m visiting from Minneapolis, and I’m always greeted at every store I enter (in and out of town), but unfortunately, this store fell short. I’m an SM Pass+ member, looking to buy some heels for tonight, and was disappointed by not being acknowledged. I left the store after witnessing other patrons being greeted. Customer service is the most important thing to me. Will never return.
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December 2019 by Alyssa Boyd
I came in Monday evening looking for a specific pair of shoes for work. I always have a difficult time finding shoes in my size or the correct shoes that I was needing for work. Kendra B. & DeAundra (Dee) went above and beyond for me. I was able to get the shoes I needed for work. Their customer service was exceptional! They are the reason I will be back to Steve Madden store.
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August 2019 by J'Necia Jackson
Associates here act as if you are bothering them and aren't helpful at all. It's as if the customers money, isn't what keeps them in business. I've never been to a Steve Madden like this. Attitudes are lackadaisical with faces that say, we don't give a care. Left the shoes I wanted to purchases at the counter. I'll rather pay full price than be treated as if I don't matter.
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July 2019 by Ethical White
Unhelpful