The Steve Madden outlet store at the Allen Premium Outlets offers an excellent selection of designer footwear, handbags, and accessories perfect for the Texas lifestyle. Customers can enjoy great savings on trendy women's sandals and pumps as well as comfortable men's loafers and sneakers. The store has a nice location and the service is generally very good. The staff is friendly and helpful, providing good suggestions to customers. One reviewer was assisted by a "very sweet but not too knowledgeable young woman" who tried her best to help, even though she had to get a manager involved for certain tasks. However, another customer had a more negative experience, describing the service as "mediocre." The manager seemed disinterested and unwilling to address an issue with broken shelving that was causing a safety hazard. This reviewer was unsure if they would return to the store due to the unpleasant encounter with the manager and the "fearful young girl sales associate." Despite this, one customer had an excellent experience, praising a staff member named Seana who provided superb service and made it a "wonderful experience." This reviewer stated they would definitely return for their shoe needs.
Came today to exchange a size for shoes I bought online, and their google hours website said open but the front door had a sign saying it was closed due to an AC outage. I love Steve Madden but please please please change the online hours if you’re closed.
November 2024
Kenna gave the best service. So attentive and helpful. Thanks!
November 2024
Great store with the collection with nice location and service is very good. Staff is very friendly and got good suggestions for the service.
