The Firehouse is a highly regarded business known for its exceptional customer service and expertise in fireplace installation and accessories. Customers appreciate the honest advice they receive, often being guided away from unnecessary purchases, which eases their remodeling concerns. The staff is described as knowledgeable, patient, and willing to answer all questions, making it an ideal place for both experienced and novice fireplace owners. They take the time to show different options and ensure that customers are pleased with the final product. Additionally, The Firehouse has been praised for helping customers find hard-to-locate parts, such as a used natural gas quick connect, without pushing for higher-cost items. Overall, The Firehouse has earned strong recommendations from satisfied clients who appreciate the quality of work and the kindness shown during the entire process.
Had a great experience here! I have been going to a lot of stores trying to figure out the conversion of my natural gas fireplace to wood burning! This business was overly honest and actually talked me out of buying stuff! Really help put me and my wife’s mind at ease about our remodel! Thank you!
February 2024
Went in & discussed what I was looking for and needed for my fireplace and they took the time to show me different options and answered all my questions. Today they installed & set up everything and I am so pleased with their service and the product.
November 2023
These people are the best. Very knowledgeable and showing you exactly What you need to have your dream fireplace. I would recommend them to anyone and wouldn’t go anywhere else.
