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March 2024 by Richard salopek
Great company, friendly service! Highly recommend
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February 2024 by Tasha Gonzales
Went in & discussed what I was looking for and needed for my fireplace and they took the time to show me different options and answered all my questions. Today they installed & set up everything and I am so pleased with their service and the product.
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November 2023 by Max Carter
These people are the best. Very knowledgeable and showing you exactly What you need to have your dream fireplace. I would recommend them to anyone and wouldn’t go anywhere else.
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August 2023 by Misty Strebeck
Knowledgeable and helpful. Very patient with newbie fireplace owners. Gave us good options and better information. Would recommend!
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June 2023 by Jeff Rodriguez
My wife and I specifically ordered a propane fuel fireplace from this company two years ago. They shipped out a natural gas fireplace. They assured us that it would just be a minor conversion detail. Well, fast forward two years later and I still do not have a working fireplace. They have torn this one apart a couple of times now, we have already did the finish work around the fireplace with drywall, texture and paint. When they finally got it running., The heat was so intense that it caused my walls and my outside eaves to smoke heavily and almost catch fire. Still, no resolution. This company will not even give us a phone call back. We have to initiate all the actions. At the end of the day we still do not have a working fireplace for $10,000.DO NOT USE THIS BUSINESS…
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June 2023 by Jeff R.
Do not use this company! We ordered a fireplace almost 2 years ago now. Needless to say, we still do not have a working fireplace. My wife and I have had to initiate all of the phone calls to this establishment. They have now come out three different times with no solution. they provided us with a natural gas fireplace. We repeatedly told them it is a propane hook up. After numerous failed conversions and almost causing my house to catch fire, we still do not have a working fireplace. Our next course of action will be litigation.
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May 2023 by Dylan Davis
Can’t speak to the service quality but extremely rude on the phone when I called to ask a question about their service area. The woman acted like it was an inconvenience to see if I was within their service area for new logs.
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April 2023 by Patrick J.
I've been searching for a natural gas quick connect for a recently purchased second hand Blackstone griddle. None of the hardware stores or big box stores carry them. I was helped right away, and even though they don't sell them separately, they were able to find a used one in the back.I appreciate them not telling me to buy the entire kit (hose and quick connect) which would have cost much more than the used discounted part. I'll definitely be back when in the market for a new grill or accessories.
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February 2023 by Tina Peterson
I am beyond super-pleased with the quality of work and also the kindness to help my contractor and I figure out a puzzle that no one else was able to solve. I’ve already recommended The Firehouse to friends (it’s only been a few hours since they left), and I’m so grateful for all their help!
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December 2022 by Kristian Smith
The Firehouse was the only people I found locally with the Hase Bari on display. Meet with the owner which was friendly and helpful.
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August 2022 by Joel Kois
Big shout out to Dave for handling business like a pro! We swapped out our direct vent with a clean burning / open gas and LOVE the results.
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July 2022 by Roy Rickard
Very knowledgeable and friendly. They facilitated my needs promptly and always make my buying experience pleasant. Hats off to everyone there!
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June 2022 by John Thornton
I had been to a few stove shops before visiting The Firehouse for getting a wood burning stove or a wood burning insert. Folks couldn't help me for less than $10,000. Other folks ceased communication.I came to Dave with my special situation and thanks to him I have a Vermont Castings Encore sitting on my fireplace hearth and it works quite well! The Firehouse has made me so very happy. And I didn't spend $10,000 either. Maybe the Firehouse isn't a bargain basement place to shop, but Dave has a lifelong customer in me and I feel like I got my money's worth. Thank you Dave for your service of which I am so very appreciative.
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June 2022 by Brenda Burns
Very knowledgeable staff. Best price I'd found, will always go to Firehouse for my fireplace/Big Green Egg supplies!
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May 2022 by David Leventhal
The cold / icy weekend finally prompted me to get my fireplace scene in order. My son & I stopped in at The Firehouse &found several good options. The gentleman who was working (who I think might have been the owner) was really helpful & knowledgeable & he got me in & out in no time. The kit was easy to install too. Overall great experience.
