Chocolate Bayou Credit Union offers a friendly, small-town feel with wonderful, helpful, and top-notch staff. Many reviews specifically highlight a particular employee at the front desk as being the best and the face of the credit union. Service is consistently praised as great and getting better. However, the online and mobile banking experience receives criticism. The app causes frustration, and the credit union's digital services are described as behind, sometimes not supporting certain features despite vigilant cyber security measures that can be inconvenient.
We love CBCFCU! Everyone that works there always makes us feel like our concerns are a priority. Great service! Our favorite part of coming in is seeing Patti at the front desk. Patti is the best!
August 2022
I have been a customer for many years. Service just keeps getting better and better! Wonderful staff, especially Patti, the face of CBFCU!
July 2022
We meet with Miss Pattie and all was fantastic as she helped us with our issue and as able to resolve in a few minutes. Thank you Pattie
