The Bank of America with Drive-thru ATM is known for its excellent customer service and knowledgeable staff. Customers have praised the staff for being professional, friendly, and attentive, making banking experiences smooth and personalized. One reviewer highlighted the exceptional assistance received from a staff member who helped open a new account, noting their enthusiasm and genuine desire to help, which made the process easy and comfortable. The branch is considered one of the best in the DFW area for customer service, with many expressing high satisfaction with the services provided. However, some customers have expressed frustration over the closure of drive-thru services, especially during COVID-19, which has slowed down transactions and created inconvenience. Overall, the branch is highly recommended for its caring staff and quality service, though customers hope for the drive-thru to reopen for faster, more convenient banking.
Brandon Kelly and Jeffrey Thanks😊 for the outstanding standing ,professional, and customer services rendered with my notarized documents and banking needs.
December 2024
Always terrible service. Why work in the service industry if you hate people? Go get a warehouse job or something behind the scenes.
November 2024
Not a good and helpful branch, they just kick you out for some or other reasons
