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August 2023 by Elias Dib
Thank you Nicole and thank you Rebecca for the great customer service experience. You just gained a customer and my business too. I will make sure I refer my circle to you! Again thank you!
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May 2023 by Iceblue J
Banker Alan Phillips is great！ I must say that he exceeded my expectations in every way. From the moment I first spoke with him, he displayed a level of professionalism and friendliness that immediately put me at ease. Throughout the entire process, he was always available to answer any questions I had, and he went above and beyond to ensure that everything went smoothly.
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February 2023 by Natasha Sheikh
I had an appointment today and when the manager saw that the person who’s as supposed to help me was still busy, he arranged for someone else to take care of me so I didn’t have to wait. I really liked the customer service :)
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February 2023 by R Bruce Medley
I went in for a Cashiers check - the teller was polite and efficient.
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August 2022 by THINKFORYOURSELF
Never been inside because it's never open. My card gets hacked about once every two months. Never had a problem at my other bank like that.
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March 2022 by alex max
The worst Bank of America branch I’ve ever been to. I employees are incompetence and lack knowledge of their job
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January 2022 by Mel Fischer
NEVER ANSWER THE PHONE. They are not helpful. Called 18 times to get help verifying a check never talked to anyone.
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October 2021 by Charis World LLC
Poor service, I suggest go somewhere else, good place, always comes with better customer service, sadly, not this one
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July 2021 by Ben Blackledge
Bad Service! Locked me out of my account when I was closing on my house. We no longer do business with Bank Of America!
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May 2021 by El Shira
I have been doing banking with them for almost 20 years. This branch may has been infected by Covid19 - doing self quarantine and closed its door - no visitors are allowed to come anymore. ??? May need to move my account to Chase (across the street).
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March 2021 by LISA B.
I don't have a problem with the staff, I have a problem with the bank never being open. First , a few months ago, everybody was lined up outside at 130pm on a weekday....note on the door ''Back around 2pm" Now, the last few months the bank is closed completely with a door note stating "Bank Closed Temporarily" It's been months now. Then when they closed the drive-thru lanes, you would think, because of the small building that during the pandemic, the drive-thru would save time and be safer , not having to interact , face to face inside the bank, but nope, no more drive-thru either. Anybody ever try calling that bank? Nobody ever answers, and I mean never. Can't even ask a simple question. Now I'm forced to go to Lamar and Collins St. They closed that drive-thru also, and the parking lot is a shared parking lot and you can drive around for an hour, looking for a space with all the other businesses in that location.
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March 2021 by James Cathcart
Great staff when they are open,which is never! I cant deposit a check at the atm because of a system failure! Bank of America sucks!
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October 2020 by Top jefe
This bank is a joke 10 day holds on payroll checks it's 2019 they don't have a way to communicate with chase to remove a hold sooner then 2 weeks! Then they lie day they can have it removed sooner to get you to deposit the check it's the holiday season and bank of America is the biggest Grinch of all time I regret the day I open an account with them I should've went to chase or start my own bank that's for the people this is crazy
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October 2020 by George
Stay away from this bank location.The Teller and the lady branch manager are awful. The branch Manager called the cops on my mom and rejected her request to deposit or cancel all her accounts. We are Platinum Honor customers and have been banking with then for 20+ years and they can care less!
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July 2020 by Lars B
I wanna start off by saying Esmeralda and Renee are great at this location other than that it’s horrible. The main problem with this location is every other month they have a new manager who doesn’t know what they’re doing, unless there’s an emergency I’ll never use this location again.
