The Bank of America drive-thru ATM location is highly regarded for its friendly and helpful staff, with many customers praising the employees for their exceptional service. Notably, Lupe stands out for going above and beyond by coming to customers’ cars when the drive-thru was temporarily closed, demonstrating a strong commitment to customer satisfaction. The staff, including Marcos, Annalisa, Gracie, and others, are described as courteous, qualified, and dedicated, providing a positive experience even when waiting inside the clean and comfortable facility. Customers appreciate the well-maintained ATM and the convenience of online appointment scheduling, which helps minimize wait times. The bank has taken proactive steps to ensure safety, such as enhanced cleaning procedures following CDC guidelines and adhering to local restrictions on the number of clients allowed inside. These measures, along with flexible hours, aim to serve customers better. Overall, many customers find this branch to be a reliable and efficient place for banking needs, especially praising staff members for their professionalism and personalized assistance, such as help with home mortgages. Despite some inconvenience like drive-thru closures, the dedication of the team makes this bank a highly recommended location for both personal and business banking.
I came to this location, an was helped with my bad experience from Bedford, an Angel Sandoval was able to help me in this location an can explain my situation with professionalism, I totally recommend this location, thank you Angel Sandoval
March 2026
Annie was amazing, had the patience of a saint, and a great smile!!!!
September 2025
James went above and beyond to provide me with information/resources that weren’t even directly related to what my appointment was for. Would definitely come back to this location when necessary
