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January 2024 by Charlotte love
On Jan 19th, 2023, I went to the Costco on Arbrook, I had a flat tire the day before and needed to get a new tire, it was almost 8pm, Eli was the gentleman there, I explained my situation to him, and after consulting with the other gentlemen, they were kind enough to put the two new tires on for me. Thank you Eli and all your coworkers helped me on the night of Jan 19th.
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November 2023 by alina huynh
Today 11/26/23 I called at 4:20 to ask if I can come in to get two tires replaced. I told him I would get there in about 20 minutes. The manager said it was ok. When I arrived he said I was late and past the 20 minutes. I drove from Mansfield to Arlington just to hear him say I was late 5 minutes and he cannot take us in. He wasted my time and my gas during rush hour too. If he could not get me in, he just had to say no on the phone. I decided to take my business to Sam’s club and was able to get in at 5:10. On top of this, my tires were significantly cheaper and they were better quality. Save yourself time and money and go to Sam’s. I should have went here first to begin with.
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November 2023 by Laith Al Aadhami
I went to this location around 7 pm today Fri November 24 it is the day after the Thanksgiving, it wasn't busy at all, I had a flat tire. the person at the tire center was unprofessional and unhelpful he didn't help and he said we stop receiving cars at 6 while all the bays where visibly empty! but he didn't like to do his job. You are close at 8:30 and you don't have any car you are working on and I have like an emergency thing for a flat tire, it was disappointing to encounter such laziness, especially considering I had purchased my car tires from Costco including the service for flat tires repair.
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October 2023 by Be Shelbz
Great customer service
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October 2023 by Ishank Gupta
Terrible customer service. The attendants are rude and are not willing to give details. Asked them about the tire condition and the answer was nothing to worry about. Asked again about the tread for all the tires, one attendant thought about helping and looking at the car but another stopped him, looked at me and said that they are busy. Went back to my car and started driving it and start hearing screeching sounds. Probably will have to take it to a real mechanic. Recommend going to other Costco locations.
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September 2023 by Nate Gilbert
Yeah this was bad. I came in for appointment for 11:30am today with Matt. I told him I had an appointment. I asked him the wait time and he said an hour and 45 minutes. A bit surprising but I rolled with it. I payed for the rotation and balanced. I asked him to reassure me that if the tires needed to be replaced they would tell me. He said ‘yes.’I show up at 2:20pm and ask if my car had been put on the shop yet. Another representative say ‘no.’ I speak with the manager, austin. It turns out that Matt wrote me down as a walk in. Austin refunds me the money for the rotation and balance (I appreciate that). At 2:55pm they tell them are pulling out my car. I asked ‘do the tires need to be replaced.’ The representative says ‘yeah didn’t they call you?’At this point I need to leave to get my daughter who gets out at 3:30pm. Who would have known that if you show up for a 11:30am appointment to have your tires inspected that you would have bald tires put back on your car with nothing to show for it at 3pm.
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August 2023 by Nasra Iid
Incredible folks hold down the fort here! Huge shoutout to the dude who practically strolled to the ends of the Earth to rescue my lost car, and to the genius who declared my tires totally chill and gave me a refund – your awesomeness doesn't go unnoticed!
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August 2023 by Arthur Choe
Elijah and Miguel have been very helpful in my experience with my battery purchase and has been very kind in helping me understand the warranty process.
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June 2023 by Jose Saavedra
I don't know what's the purpouse of making appointments if they serve your car 1 hour later.When you come here you have to be asking like every 30minutes on a update of your car or you'll wasting your time.
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June 2023 by Dexter C.
Just reviewing my experience with the foodcourt Comparing to Dallas foodcourt (lunch time) Arlington foodcourt deliberately will delay your pizza if you haven't called ahead. Whoever the guy inside who is making the call called 45 mins time to people who ordered whole pizza and also called a number that they will " never "serve. To be served , never order a box , just order slices. In Costco dallas they will serve you when it's your turn and won't skip you
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June 2023 by Cassidy B.
What kind of simple magic is the Costco cake order kiosk? Fair warning - that is what this review will be about. There is no world where I believed that I could walk into a business, fill out a form requesting a cake, drop it in a slot, and then just show up on the date listed on the form, but that is exactly what happened. I'm not even a worrier, but the stakes were high, as it was my partners graduation cake, but when I called to ask they said, "If you put the paper in the slot, the cake will be ready!"Initially, I wanted cupcakes, but they don't offer custom cupcakes. That's okay, though, because the cake was affordable and great!Also, you can't call the order in - you must appear in store and fill out the form. The prices were great, the cake was delicious, and I will be danged, it was ready at the specified time with no problems at all!
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April 2023 by Mike S.
I always liked Costco but got hooked when I returned 4+ year old auto battery. I expected to get a core charge and 1-2 months prorated service left credited and instead got a brand new battery at no charge. They informed me the new battery is prorated from the start so the warranty will not be the same but that is some incredible service. I'm actually kind of excited about visiting the Shanghai Costco next time I'm in China. I understand it serves seafood and Hawaiian pizza in the food court. That alone is worth a trip to China.
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February 2023 by Eye W.
Costco is trash! Their products breakdown all by itself. No wonder they have unlimited return policy. Even they know their products is trash!Food is terrible. Everything is really overpriced. If you do the cost per unit, it comes out cheaper just to shop at a grocery store. This place ain't nothing but a flea market with a club membership. What a dump! Never shopping there again.
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February 2023 by Luan N.
We went to customer service for questions about the rewards cash back...and the lady there her name is Lucy (look Asian) not nice, she got mad and blamed on she doesn't have enough money to give cash back. She told me to show bar code that I have the rewards. I asking her how and she got mad. She should explain me that should check at your credit card instead of so rude. Supervisor should pay attention her activities and tell her should not mad and rude. Time February/17/ 2023 at 2:20pm
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January 2023 by Anna M.
The guy Joey in TVs was amazing and why Im giving any stars. Loved his help!The line I thought i was standing in that went 30 yards down the aisle was supposed to be the self check with my 4 items- then i got to front and they said i was in line for the regular checkouts, please let the lines know way back! He could have let me self check with my small amoutAnd the pizza took so long to make! Should not take 15-20 min