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April 2023 by Brian Johnston
Here is where the rubber meets the road with style. There was a line of people and I was pressed a bit for time. Get there early and you'll witness Kevin single-handedly and systematically address a line of customers(some hostile) with grace and class. He looked out for me and addressed a minor issue like a true professional. Remember he's doing his best and come back to write about your experience. Best choice for value and top-notch customer service. Thank you for the assist, Kevin. Stay classy my friend.
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January 2023 by Eric Hall
Got a used car from vandergriff that had some problems so I got a “free” rental from these guys. Dealership calls me tells me they have a proper loaner for me and I turn in the car. 2 days later with no mention of anything and there’s 800 dollars charged to my account, and I’ve now spent over an hour trying to get it refunded with no luck. I’m waiting on the manager in customer support to call me back but the first person I talked to said it would not be refunded. Based on how long it took her to come back with that response I figure the manager will tell me the same. Don’t pay for insurance from them as your regular car insurer most likely covers you already.If they refund me I’ll update this.update: Got a refund through my bank. manager never called me back like they said they would.Update 2: They have now sent me a physical bill and have threatened to send me to collections basically.Really recommend not doing business here if you can help it
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January 2022 by Austin Sadler
Dont rent from here if you wanna get sent to jail for false Car theft claims
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January 2022 by Matthew Cook
Asked I can park my personal vehicle here during the rental, they said yes. Made the reservation, came in, paid, and then they told me "You CAN park here, but we'll tow your car." They start arguing about the definition of "can," insisting that they told me the truth, and they didn't mention the tow because I didn't ask if I was "allowed" to park there.Being 5:00 on a Friday, I didn't have time to make other plans. They won't refund me until Monday either. So now I have vehicle to make this trip out of state for an interview, no money to rent another one, nothing. All because these guys want to make a joke that stopped being funny in kindergarten. "I DoN't KnOw, *CaN* yOu?" What childish nonsense. This isn't how adults are supposed to behave when conducting business, playing pranks like this messes with people's livelihoods.
