Metro by T-Mobile at 2544 E Abram St Ste 106 offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The staff is consistently described as friendly, informative, eager to help, and extremely courteous. Reviews highlight their excellent service and knowledge, with staff members who listen to customer needs, explain offers patiently, and walk customers through the best plans to match their requirements and budget. Customers report great experiences where the team helped with picking the best deals, solving emergency phone issues even after closing, and handling phone upgrades, porting lines, and adding new devices like tablets and mobile hotspots. All rates, insurance, and cases were provided for the quoted price with reasonable fees explained up front. The product and service are frequently called great, with staff going above and beyond. However, some note the location can be difficult for navigation, specifically when trying to drive west back into Arlington from the parking lot, requiring navigating multiple traffic lights and intersections. Despite this, the store is praised for having several well-informed agents and managers on duty, providing efficient and friendly service that leaves customers very satisfied.
Very nice young men. The tall kid with glasses was very helpful after the run around with a phone we ordered that was defective online. Good customer service 😊 after visiting three locations.
July 2025
Great service every time always helping me out love it here always come back
