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January 2024 by Richard Kelley
Very respectful , knew what theywere doing to satisfy theirCustomers . All four of us leftwith GOOD results in less than45 minutes . GREAT PLACEand it's CLEAN as a DIAMONDThey're my Service and I'mPROUD of it . I'll recommendthem to ANYONE . THANKS
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December 2023 by HONEST REVIEWER
So this place is unbelievable. I went in to pay my cell phone bill. So that workedout however the guy the short that condescends like he runs. The place offer me new phones. So he gave me a deal that was unbelievable. I took it well. We all know how the story goes if it's unbelievable. It usually is. I had no idea that he linked my cell phone payment and my payment for the new phones together. So now I'm stuck with the $225 cell phone bill when I only had a $125 cell phone bill. Yes yes He told me to come back to the store and he will make sure that he take care of the first bill by making sure that my bill goes back to 125. That's not the point, the point is, he took my cell phone money changed all my phone numbers and so now it's looking like I didn't pay my lastspell. It's a bit confusing but he knows exactly what I'm talking about. I don't appreciate it because I have been a faithful. Metro PC S user for over 8 years. And so I have always paid faithfully who can complain about five phones for A $125 a month unlimited everything.But to have the same 5 phones. And now have to pay 225 is unbelievable. But that's because I'm stuck looking like. I did not pay a cell phone bill that to some people. They might think what's the complaint, but the complaint is. He took my money that was already in the register. For my cell phone payment and apply it to my new phone. That he acted like he was giving me a deal for that is the major complaint. Definitely be careful, definitely get your receipts indefinitely. Watch when he tries to sell those cell phones
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December 2023 by shy neug
So this place is unbelievable. I went in to pay my cell phone bill. So that workedout however the guy the short that condescends like he runs. The place offer me new phones. So he gave me a deal that was unbelievable. I took it well. We all know how the story goes if it's unbelievable. It usually is. I had no idea that he linked my cell phone payment and my payment for the new phones together. So now I'm stuck with the $225 cell phone bill when I only had a $125 cell phone bill. Yes yes He told me to come back to the store and he will make sure that he take care of the first bill by making sure that my bill goes back to 125. That's not the point, the point is, he took my cell phone money changed all my phone numbers and so now it's looking like I didn't pay my lastspell. It's a bit confusing but he knows exactly what I'm talking about. I don't appreciate it because I have been a faithful. Metro PC S user for over 8 years. And so I have always paid faithfully who can complain about five phones for A $125 a month unlimited everything.But to have the same 5 phones. And now have to pay 225 is unbelievable. But that's because I'm stuck looking like. I did not pay a cell phone bill that to some people. They might think what's the complaint, but the complaint is. He took my money that was already in the register. For my cell phone payment and apply it to my new phone. That he acted like he was giving me a deal for that is the major complaint. Definitely be careful, definitely get your receipts indefinitely. Watch when he tries to sell those cell phones
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November 2023 by jess soto
I went on 11/13/23 to get my phone reconnected. They're were 2 guys, I asked them to just use my old sim card cause it was still good to use but they still took it upon themselves to charge me for a new one. They charged me $92 just for my line to get added to my husband's and the activation fee. The line I asked for was the $50 plan and somehow it ended up $92. I honestly feel like they overcharged me way too much
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July 2023 by Justis
HUGE shout out to Noor!!! I've been with Metro for years, and was in a tight spot this past week.This is the only Metro store in Arlington that cared enough to help me find a solution. Best experience I've had in my life with a cell phone company. I'm truly so grateful for Noor. His attention to detail in addressing my problem and genuinely concerned customer service really turned my day around. I can't thank you guys enough. Metro owes you a bonus for saving them a customer!!!
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July 2023 by Allen Berg
Moved 2 lines to another account. Fee for each number.
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May 2023 by c c
This Metro is awesome. Two gentlemen helped me and they were all really sweet. One of them is named Genie and he was super helpful. 5 stars for sure.
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December 2022 by Bacon Bandit
I love Metro PCS. I’ve been a happy customer for many many years. The cost of manufacturing a SIM card is about .50 cents per card. Metro charges the customer $35.00 for a SIM card, while AT&T doesn’t charge at all for SIM cards. I don’t expect them to be free necessarily, but $35 is a huge markup. Edit 12/07/22: A few days ago my wife went from an Android to IPhone. I was charged about $70 for the SIM card and activation fee. I went this evening just 4 days later and activated my daughters iPhone and they charged me $21. That’s a huge difference for providing the exact same service. I felt like $70 was quite excessive. I wouldn’t mind getting an answer.
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November 2022 by Shady Kandel
The seller is so much cooperative and helpful
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October 2022 by Les Beddoes
Carmen was the Worker that helped me today. I had pulled another Stupid People Trick and deleted my photos back to 072222. Damn, I went on vacation and wanted those photos. Well, Carmen showed me how to look in Goggle instead of my photo gallery. I hadn't even noticed that Icon before. Damn... Thanks Carmen
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October 2022 by Michael Sanders
My issue with the internet gateway is still unresolved
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August 2022 by Beverley Franklin
Great customer service
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March 2022 by Brandy Williams
Abdal is AWESOME!!!! I highly recommend coming here!!!
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August 2021 by Jehangir Shaikh
The associate was very professional, courteous and helpful
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January 2021 by Sanjay
worst company
