PetSmart is a large pet supply and services retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up items at their local store within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption options. Customers often praise the helpful and friendly staff, highlighting positive experiences with employees who assist with pet care and help find the right products. The store's grooming services receive special appreciation, with comments about gentle and caring groomers. Some reviews mention the store's smaller size at certain locations, which may limit product availability. Overall, PetSmart is recognized for good customer service, caring staff, and convenient pet care services, making it a popular choice for pet owners.