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February 2024 by Eddie Gail Kiefhaber
My phlebotomist was wonderful . She was friendly and funny. I never even felt the stick. Awesome experience
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February 2024 by Doug Pumphrey
Very nice competent staff.
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February 2024 by Mirza Ahmedullah Baig
I have been a Patient at this Center since 2015, but on Feb 5, I waisted more than an hour waiting for my turn but was not called in as only patients with prior appointments were called. I would strongly suggest that Walk Ins are also accommodated based on their Check In Times along with Patients with prior appointments, or clearly notify that Walk Ins need to wait until all Patients with appointment are attended.I had to go back, set up appointment for Feb 6, 2024 at 1.30 pm and attend a day later.This was my most disappointing experience at this Center so far.
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February 2024 by Dan Malone
Really like the new check-in procedure via text. Good job Quest!
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February 2024 by Robert Vara
Great place quest just needs to hire more help so patients don't have to wait so long. But the staff you do have are amazing wouldn't go anywhere else. Take care of your staff and they will take care of quest
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February 2024 by Bernadette Hermes
I had an 830 and they skipped my name. Twice I had to have them re-check the roster.
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February 2024 by Sara Burnett
The phlebotomist who took care of us was absolutely fantastic. Very sweet and compassionate and engaging.
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February 2024 by Philippe Orsetti
Fast, convenient, efficient
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February 2024 by Julia Newman
This location is a joke. The lady that works there always has an excuse why she can’t take a walk in or an appointment or she’s gone to lunch. She just doesn’t wanna work. She needs to find another job. Horrible location.
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February 2024 by Julia D
The office locked their door 30 minutes before closing time. Even though the stated hours are right there on the door. What awful customer service.
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January 2024 by Brittany l.
This one of the worst laboratory businesses I've ever been to. The website is not informative for drug screens what so ever! They are open until 5 but drug screens stop at 4pm. There's no compromise in it either. I went to another location they stopped at 330! Moral of the story if you want to get drug screen by all means ask the company requesting drug screen to go somewhere else!!
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January 2024 by DELANCY TOWNS
My experience at this location was all but pleasant! I'm really big on customer service and professionalism. I've been in the medical field for 25years and in this profession you always always greet your customer and introduce yourself and explain the type of service you will be providing. Period! I only learned the lady name because her coworker yelled it out from down the hallway and she replied. Denise! These are just a couple of things customers expect to receive as a consumer.
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January 2024 by Amy Nguyen
It was very unorganized and frustrating system (not staffs) . The staffs were seem to overwhelmed with it as well. I was in standby for roughly an hour and 45 minutes and gave up since there is no one in the front to ask questions.
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December 2023 by M H
The wait was only 30 minutes even though I did not have an appointment.
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December 2023 by Vicki Bridges
Dehumanizing, impersonal, can’t talk to a real human when you call in with a problem. No window in the office to see a real person, kiosk only. This only benefits Quest, no concern whatsoever for patients. No customer service to be found at Quest.
