Verizon (Russell Cellular) at 912 N Collins Ave in Arlington, TX offers phone upgrades and 5G home internet. Customers find staff patient and helpful, especially when upgrading to a new iPhone. Politeness is good, though service can be slow. Employees are professional, and the manager was helpful. The store does not honor MyVerizon apps' price for Otterbox Defender on the S24 Ultra and does not allow pick‑up of Verizon purchases. Overall, customers praise the customer service, but note some delays and pricing issues.
