Verizon (Russell Cellular) at 912 N Collins Ave in Arlington, TX offers phone upgrades and 5G home internet. Customers find staff patient and helpful, especially when upgrading to a new iPhone. Politeness is good, though service can be slow. Employees are professional, and the manager was helpful. The store does not honor MyVerizon apps' price for Otterbox Defender on the S24 Ultra and does not allow pick‑up of Verizon purchases. Overall, customers praise the customer service, but note some delays and pricing issues.
They handled everything with amazing character the lady that helped us was very talkative and we all had a good time enough so that we went and got donuts and they even helped us with more complicated requests and the manager was super nice too 10 out of 10 I definitely recommend this location to others
August 2026
Erica was absolutely wonderful. She was patient knowledgeable and took care of everything. We did impeccable Customer Service.
July 2026
The guy who helped me was very friendly and knowledgeable so it made the experience quick and smooth I can’t remember his name but he said he is the manager .
