Texas Trust Credit Union receives strong praise for excellent customer service, with members reporting nothing but great experiences and recommending it to friends. Customers highlight helpful and patient staff who listen and assist with everything needed, including providing the exact loans requested with great terms. However, some negative experiences are noted. Multiple reviews mention very long wait times, sometimes over 40 minutes, with staff perceived as visiting with each other instead of helping waiting customers. Another issue involved a long wait to open an account, only to be asked to come back just before closing time, which was particularly frustrating. Some members have also had issues with unexpected transfer fees. While many find the service excellent, these instances point to inconsistencies in efficiency and consideration for members' time.
We have had nothing but great experiences with the Athens branch of Texas Trust. Everyone is extremely polite & helpful. We appreciate y'all.
May 2026
It's great to have a local credit union. Banking, checking, savings and loan services.
March 2026
Awesome service by Stacey at the Athens TX location! She talked me into opening a cd that draws interest. It was so easy! Thanks to Brenda and Tim the branch manager for the kind welcome as well! This location is the best!
