Tractor Supply Co. is a local store that offers a variety of products for rural lifestyles, including pet supplies, livestock feed, power equipment, and workwear. The store is known for its friendly staff and helpful service. Customers often appreciate the knowledgeable employees who take the time to assist with their needs. For example, one employee named Byron was praised for his excellent customer service, going above and beyond to help customers find hay, explain options, and carry items to their trucks, all with a friendly attitude. Customers value this level of helpfulness and attentive care. However, experiences with staff can vary. Some customers have encountered rude behavior from certain employees, such as a cashier who was dismissive and unhelpful when trying to get a discount, which left a negative impression. Despite this, there are many positive interactions with staff members like Wanda, who was knowledgeable and courteous when advising on chicken ointments and vitamins, and Crystal, who was attentive and personable when assisting with product alternatives for a service dog. Customers also appreciate the helpfulness of staff during exchanges and other shopping needs, often describing their visits as pleasant and satisfying. While the store is generally regarded as a decent place with some great employees, there are occasional issues related to employee training, particularly with back-of-store staff, which sometimes affects the shopping experience. Overall, Tractor Supply Co. is seen as a friendly neighborhood store with dedicated staff, offering products and advice that meet the needs of rural and small-town customers.
It's always a pleasure seeing everyone who works at TSC, they really love it when you bring your dog inside the store to sniff around at all their goodies. And they also give your animal a treat on the way out.
February 2024
My dealings with TSC Tyler South have been primarily with Scott Edwards. I base my five-star review on how excellent his customer service is. TSC needs to make sure they hold on to him!
July 2023
Staff is friendly and the store is incredibly clean.
