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“I am writing to express my appreciation for the excellent service your company provided. We recently purchased a used refrigerator for one of our rental properties, including delivery and installation. When the unit stopped working a few days later, your team quickly diagnosed it as non-repairable and immediately delivered a replacement to the property. I am very impressed that you stand behind your products, even on an used appliance. Your service is top-notch, and I look forward to working with you for all of my future needs.”
“I have made numerous purchases here over the years, and each product has been high quality & fair priced. The service is always superior, and I feel very lucky to have found this place!”
“Never had a problem at this spot. Always going to be small things that another location has more of then them. This is manufacturing issues. Not this locations problem. Not a 5 star because the Christmas Tree pricing in the parking lot is still way too steep.”
“I was recently in to return some tools for my company and everything was going smooth. Customer service was more than happy to help. I was told to get the tool that was warranted and bring it to them to exchange it. As I’m walking back to the front an older employee named Jose approached me and started to give me a hard time about the exchange. He stated he worked for customer service and started to ramble on how the tools should be exchanged. Seemed like he just wanted to complain and was trying to take his anger out on my co-workers and I. We found out later he lied about working in customer service and likes to do this often to customers. Thought it was weird but in the end customer service did an amazing job and we were able to get an exchange done. As for José do better and quit harassing customers with lies.”
“Most are friendly and helpful. I have to give a special shout out to Francina because she is always on the ball. This is one of the better locations in the DFW area.”
“Went to the Best Buy in Denton on 288 to get a new phone. When I asked for help, Grecko was quick to help me. He went through the whole process and was able to answer all the questions I had for him. He truly made the process fast and easy, and I really appreciate that!”
Appliances
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“There is absolutely no way you can go wrong with Tyler and Red Hot Fire Shop. The quality of service and knowledge is bar none. You should give them a call. You won't be sorry.”