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January 2024 by Mohamed oussi
Poor store I don't recommend you to shop in this store .
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November 2023 by Haridass Krishanan
Very rude cashier and worst service
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September 2023 by Rita Allen
I just went in to get wings for $5 and two tobacco products. I felt the cahier upped the charge, and I questioned him about it. He started yelling "You black people!" I asked him what did you say? Worst store ever!!! I will be contacting corporate.
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August 2023 by Caleb Castleman
Went to call as a transaction on a card of mine that went missing was declined and I tried to call to get to the bottom of what was going on. The person who answered the phone answered in Spanish, no problem I speak that as a second language. I repeat my question in Spanish and even used Google translate if my Spanish happened to be off. Still can't understand me apparently. Least help I've ever received. Never been to this location but that's all I need to know not to visit it and use one of the other stores.
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February 2023 by Brandon Nordike
Security guard around 2:30 in the afternoon harassed a loyal customer of several years outside 711 after making some purchases, lighting up a cigarette, and preparing, to leave. Security said it's private property. No smoking on the premises. Anyway, no, no smoking signs are posted, and it was just plain harassment on security's part.Another time about a couple years back another security guard harassed me after buying food there, and sitting down outside so I could just plain eat my food i just bought in the store..Saturday night (01/07/23) appx. 8:30 p.m., bought pizza with rewards, xl big gulp, and, asked for $5 cash back. Grand total: $12.01, and didn't get my $5.00.. Like i said, this happened around 8:30 Satrday, and clerk didn't give the $5.00 to me. They wouldn't roll the camera back to verify not giving the money to me, and I have bank transaction proof that my total was $12.01. This happened 2 times in the past 3 tears, except i never said anything the 1st time it happened. How can a clerk refuse to give customers their cash back? I asked the clerk like 5 times to give me my money, and he refused to give it to me. Now the extra $5 reflecting in my bank statement is money taken away from me by this etabkishment...This use to be 1 of my favorite 711s in Austin. This particular 711 did away with their outdoor seating area, and also their indoor counter, so lately when I purchase food and drinks I have to go outside and sit at a bench and eat my food.or find another businesses private seating area... I don't know how much longer I can tolerate the negatives from this particular 711, but it is convenient...
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November 2022 by emori Hart
The employee working their tonight has zero education or communication skills. My card was charged 118.00 for 24.00 worth of gas so I told him their may be a skimmer and he told me that he spend r know what I’m talking about and not to blame other people. Also to come in tomorrow morning and talk to his boss like bro I’m trying to protect other ppl
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November 2022 by Leonardo Hauschild
Worst store in Austin. Don't even bother going in.
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May 2022 by A Li
Horrible customer service at this location. The cashier forced all customers to leave backpacks at the entrance without providing reasoning. The cashier was also very rude to customers when processing the payment. This is creating an extremely negative image of the 7-Seven brand.
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March 2022 by Zohaib Abbasi
Loved the energy of the lady at checkout, she was so excited, funny and nice
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February 2022 by Anacita Sugalan
I came on Sunday around 6:30 pm to purchase a salad, water and fruits using schools credit card as I was attending a conference. When I arrived in the hotel I noticed I didn’t have the receipt. I went back after 5 minutes and the cashier said he can’t give me a copy since there were already more than 3 people who purchased. I was asked to call and come back to see the manager but they said they can’t help me. Wasted my time coming back and calling for $10.50 . Horrible experience. Customer service need to improve.
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February 2022 by Richard Boulden
Walked into store at 4pm on 2/6 and was told by cashier I had to leave because he wanted to close the store.It says store is open 24/7.
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February 2022 by Analiese Steakley
Would give 0 stars if possible. Been many times each employee and the owner are disrespectful and rude. They’ll yell at, intimidate and threaten customers AND record it while it happens.
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January 2022 by Mauricio Sanchez
Sunday 5:30pm this person should be fire Immediately, he gave me the worst customer service in all my time in Austin, rude and with very bad aptitude, to all of us who were waiting in line he treated us badly, some manager should do something and supervise this behavior
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September 2021 by Weedy Bars
Really bad service
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September 2021 by Dan T. Chandler
When I arrived, the assistant manager was outside, cursing and yelling, and I went inside, and made a purchase, and he followed me all the way to my vehicle on 9th street, threatening to "to beat me up," and saying that he had been to prison, and he ran to the passenger side of my truck and bent my antennae.This is a very dangerous area.
