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February 2024 by David K
So I am new in Austin, and I've been shopping at HEB around this gas station. I do not know the roads yet and so rely HEAVILY on my phone for GPS. So when my phone died and I had to stop at this gas to get a charger, I did not expect the WORST SERVICE OF MY LIFE. I bought two charger USB-C wires that did not work on my phone, being charged from multiple appliances. After 30 mins of testing, I then asked the cashier to help me charge my phone. He first started by asking me a series of irrelevant questions, then after I had to repeat myself and ask for help charging again, he said there were no chargers... But the thing is, I could see one right behind him plugged into the wall! After I politely pointed it out, he said it was connected to "the system" and that he was not allowed to use it.I don't know if he graduated high school, but how can he not understand that a charger that is plugged into a wall outlet cannot be used to hack "the system". Anyways, after repeatedly trying to explain that the charger could not be hacked and that I could not get home without my phone, he continued saying he could not help me out.This gas station sucks!!! Go to the one right across the street, the Mexican food spot there is BOMB!!!!AND THEY WILL CHARGE YOUR PHONE NO QUESTIONS ASKED!!!!Honestly this guy felt racist (I'm a black male) and the people behind me seemed disgusted by the whole ordeal. I did nothing to deserve this treatment, in fact I spent 30$ on useless wires.Edit: just checked and this attitude is not just me, but many others!! I can't leave 0 stars, but for real, this deserves -5 cause I felt attacked and I was asking for help. Guy was being obviously a bully and was smiling through it.
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February 2024 by Cindy Elledge
Windshield washers at gas pumps are always empty. I guess gas customers do not matter. SAD!What do you not understand about empty reservoirs? Having a squeegee is nice but useless with out water.Maybe put a sign saying our employees are too lazy to fill with water or sorry we don't have hoses that reach that far or pumps are maintained by _____, please call 512-***-**** for assistance.
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February 2024 by Bsrindersingh Dhindsa
Staff & behaviour was good restroom also need and clean
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February 2024 by Harsh Dhaliwal
I stopped here on my way to San Antonio, to grab quick snacks. The location was well maintained and staff is courteous.
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February 2024 by Sasha O’Reagan
Only giving 1 star because I can't leave 0 stars. After purchasing drink and snacks I asked where the restroom was located and I was ignored so I asked again and nothing when I asked the third time the cashier spoke to another cashier in a language that I couldn't understand (I understand English) that's when the other man said to me NO, No service. I'm completely beside myself.
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February 2024 by Nick Dear
I’m standing outside in 35 degree weather the man working tonight jan9 at 1:28 a.mIs openly ignoring me . He looked to see who I was , and is most likely profiling me, either way this store is 24 hours
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July 2023 by Geoff Smith
Sign says $3.229, pump says $3.459, which is what I had to pay. What a rip off!!!!!!
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July 2023 by Geoff S.
Sign says $3.229 a gallon, pump says $3.459, which is what I paid. What a rip off!!!!!!!
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February 2023 by Richard Jones
The person on duty Jesse was very courteous and helpful
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December 2022 by Vicki V.
The prices on the are not what they charge at the register. Add $2 to the price you see, to know what you'll actually pay!!!
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September 2022 by Eliud Aleman
I hate when business don't put the real hours on line
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August 2022 by DANA williams
Great Customer service, Friendly Staff store is very clean.
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June 2022 by Raleigh1pup Jones
Love this ⁷11. And ran across the house car that was being built at the nearby Panera Bread. You can see the process on their reviews.
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May 2022 by FK C.
Phone and wallet stolen here. Electronic payment wasn't working at the pump, so I set my phone and wallet (minus 1 card) on the driver's seat and pumped my gas. Someone reached through the passenger window and took my phone and wallet. There are cameras but they don't record, even at the register, where the very kind cashier later told me she saw who tried to use my cards. Yeah, at the same location where they stole them. APD officer was very helpful, but the assigned detective said there was nothing they could do. Be very careful. Management doesn't care about safety, and ApplePay on the pump was broken.
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April 2022 by Adam
Came in to do a card reload and dude lied to my face and said that only a manager could do it.
