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September 2023 by Danyelle Denn
Great customer service! Everyone one was great! Even customers. ?
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July 2023 by Steve C
Dear 7-Eleven or Franchise Owner: The shady clerk working at about 2:00 p.m. today just lost your business about $1,000 in revenue annually. Here's why...1) after purchasing a couple of bottled drinks (including "iced" tea) and mini donuts, I went back in the store with MY OWN CUP, and was told I would be charged 54 cents for ice in 104° weather. Ridiculous.2) I visit 7-Elevens in the Austin area about three times per day and I estimate I spend about $20 per week at this location specifically, which is what I used to calculate your estimated loss in revenue, since I won't be back.3) When I buy a bottled drink that has no equivalent out of the fountain, I sometimes ask for ice in my own cup. This is especially true for a bottle that is labeled "iced" tea.4) I never asked for free ice if I am not making a purchase.5) your cost for 1 gallon of water from the City of Austin is $0.006, less than a penny. The amount I requested in ice amounts to $0.0015. of course you must factor in electricity and equipment to make the ice so that likely adds about another $0.005.For a little over a penny, assuming you have a profit margin of at least 20%, your employee has effectively given up at least $200 that could have gone in your pocket. I understand this is highly simplified, but you get the idea.And no, I doubt very seriously that everyone in Austin would flock to the store if word got out that you could get a cup of ice for free when you make a purchase - the store is simply not that nice or convenient.I've lived in Austin and been a fan of 7-Eleven for 31 years. The first time I was charged for ice was 3 years ago. Thank you California! I would gladly take 10 immigrants from Mexico for every one Californian that has plagued this city. Just look at the burning mess of a state they created. Rather than having the courage to stay and fix their problems, they simply invaded Texas, bringing their grifter "values" in PODS containers alongside all their bed bugs and angry homeless people. Does anyone think they'll do any different when they're finished with Texas?Two stars only because the guy at the counter this morning was very nice.
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April 2023 by Davina Cielencki
Credit card was compromised and used at this store for two charges. One was $175 and the other $174.75. The employees must be corrupt if they allow someone to make charges like this. Called twice and no one picks up phone. This is sad that people are like this and they work here.
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December 2022 by Kyle Render
Tall skinny kid at 7:45pm charged my credit card extra after I gave him cash then told me my credit card was denied, fire this kid before he steals more money.
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August 2022 by Polly Dolbier
Usually clean - except for rest room - very friendly & helpful staff excellent selection of snacks!!
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January 2022 by Janice Langston
The 7~11 at 3431 West William Cannon in Austin Texas is by far THE BEST 7~11 EVER! All employees, including Richard, who usually works the over night shift have been very kind, accommodating & courteous to me whether I've come in to purchase gas, coffee, food... or nothing at all & I've just needed to use their restroom. The owner has assisted me several times as well & he has been welcoming & pleasant each time. I highly recommend this 7~11.
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November 2021 by DeepakKumar Arunkumar
Clean gas station ,open 24hrs.Located on the main road next to William cannon and Brodie Lane junction.
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October 2021 by Jackson King
I usually go here early AF and they're always nice about being up at all hours of the day.
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July 2021 by Patrick Buegeler
Good prices Great fingerfoods
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March 2021 by Angelina G.
went to this store and was purchasing tampons on my break around 2:40pm on Saturday 3/27 and got asked the most discriminating question by the cashier when I was checking out, "are you that type of girl that acts like a b*tch on her period" will NEVER go back to this store. Just a warning for women/anyone.
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March 2021 by QBERT ATX
Take exact change otherwise the cashier will rip you off. Went in tonight to get a few things. Came out to $16.26. Paid with a 20. Cashier gives me 3 singles back. I was like where's the rest of my money? Cashier said I'm out of change. So...when do I have to pay extra for what I purchased because you don't have change? I asked for receipt guy asked me to leave. Guess he got mad cuz I called out his side hustle.
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May 2020 by Anastasia Fausnacht
No bathroom
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March 2020 by joel johnson
Terrible customer service.
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January 2020 by Ian R.
This is my local 7-Eleven, which I usually stop at multiple times a week - especially in the parts of the year I'm driving for ride-shares. I can't brag on the staff enough! No matter the time of day - and who is working - I always get greeted with a "hello," a smile, and some conversation. I can also always rely on the bathrooms being clean, which isn't always a given. Their selection is standard so no complaints there.
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December 2019 by Michael Winkler
No coffee.
