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January 2024 by Azalia Anzo
Very bad service! They are scammers! It took more than two months with my car. When we paid they told me that it would be ready in a week. I called the following weeks and they said that theThe part had arrived wrong and two months later they said they didn't know I had my car and they didn't know when it would be ready. What kind of service is this that they say are transmission specialists? IThey charged too much money almost 5k and my car is not fixed. I asked them to return my money that I paid with the card and they don't want to return it. After two months they called me to pick up my car and told me that my car had another problem and I should take it to get it fixed and then return to this place again. I had already taken it to two other places previously and they told me that the problem was theTransmission It was Firestone and with my trusted mechanic shop, Firestone recommended this place to me but it is a bad bad bad service. I am very angry apart from that they were looking at my accounts that I had from a job they did for me with my family mechanic, they moved all my things from the trunk and back I found everything moved. I don't recommend it at all ? they made excuses saying that I had to take it somewhere else and then come back to review the transmission again. I am so disappointed in this place. I am very angry they charged me almost 5k more and they did not fix the transmission problem, my car was in this place for more than two months. I paid all the money in advance and the manager said it would be in a week. During the time that my car was in this place I called several times and they only gave me excuses, the manager told me that the part they ordered for my car had arrived wrong, then I called again and the manager told me that he didn't I know he had the car and that they didn't know when it would be fixed. At the end the manager called me to tell me to go pick up my car and the manager told me that he had another problem and I had to fix it somewhere else and then come back. for them to finish doing the job. I had taken my car to two previous places and was told that the problem with the car was the transmission only. Firestone recommended this place to me but I am so angry and disappointed it is crap service. take my car to another place after this place and now if my car has other problems that it did not have before arriving at this place. I am very very angry and disappointed in this bad bad bad service and I do not recommend it at all. If you have problems with your car, it is best to change the transmission to a new one, that is what they told me. somewhere else and the price I paid to fix it would have been the same and the car would have a new transmission. Funny. God, the card charges me to make the payment, I explained what happened and they canceled the payment, I shortened it and so on, the owner, the manager and the employees are corrupt thieves, liars, the judge told them that they had fixed the car and if not I paid, they would not give it to me, I RECOMMEND AND EMPHASIS THAT YOU DO NOT GO TO THIS PLACE AND IF YOU GO OR MAKE CALLS FOR ANY JOB, TAX YOUR CALLS AND EVERYTHING BECAUSE IF YOU DON'T HAVE THE PROOF, THEY WILL TAKE ADVANTAGE. AND DON'T LEAVE THIS KIND OF CORRUPT AND LIAR PEOPLE, I ASKED FOR JUSTICE IN COURT AND I DIDN'T GET IT BUT THE BANK HELPED ME GET JUSTICE BY TAKING THE TIME TO INVESTIGATE AND DON'T PAY WITH DEBIT CARDS, PAY WITH CREDIT CARDS, THIS WORKSHOP HE STAYED WITH MY CAR, I HAD A HORRENDOUS EXPERIENCE I JUST WANTED TO FIX MY CAR AND I TRUSTED THIS PLACE, DON'T FORGET TO RECORD EVERYTHING IF YOU EVER GO TO THIS HORRENDOUS SERVICE...
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January 2024 by Homer Flores
Tim and his team are great to work with. I’ve brought multiple vehicles to them and can honestly say these guys know what they’re talking about when it comes to transmissions. They provided me with a full detailed report on the transmission explaining exactly how wach gear was functioning. If you feel like you’re having a transmission issue, give them a call and get your vehicle checked before the issue gets worse!
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January 2024 by Jorge Jimenez
Very knowledgeable technicians
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January 2024 by Gabe L.
I highly recommend Tim and his team for their exceptional professionalism and outstanding customer service. Tim is an exceptional manager who goes above and beyond to ensure that customers feel welcomed and receive the highest level of service. His genuine approach to the automotive industry is truly commendable.Tim is known for thoroughly explaining the repair process and discussing available options with customers, ensuring that they are well-informed and comfortable with the decisions. His willingness to work within various budgets is a testament to his dedication to customer satisfaction.I wish Tim and his team continued success in their business endeavors. With all my best wishes from Converse, TX.- Gabe
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January 2024 by Taylor Watts
The single best experience I have had with an auto shop in Austin.When I brought my car in, the check engine light was on and it was showing a code for the transmission. Other than that everything else was running perfectly fine. It was right before the holidays and I was scared of an expensive repair.Tim took a look at my car and said he thought it was a faulty sensor – then cleared the code for me for FREE. He explained that he had seen the same thing in other models of my car, but if the check engine light came back to bring it back in. The check engine light never came back on.So many other places in Austin would have charged me so much just to look at the car, then probably taken advantage of the fact that I'm a younger woman that doesn't know much about cars (it's happened a lot in the past).Tim was so kind and generous with his time, if I ever do have transmission problems in the future, this is the only place I will go. Earned my trust in a big way.Side note: I saw a review earlier that claimed that all the 5 star reviews were part of some kickback program. I don't personally believe that, but just to clarify they have not paid me anything (or probably even expected me to leave a review) I just think that good service deserves recognition.
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January 2024 by Andre Bell
Service was great. All was done in a timely and professional manner.
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January 2024 by Living Lyfe T.V
Communication sucks! Communication, honesty & fair prices is all I want. Desperately waiting on a call like after a bad breakup.
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January 2024 by Steven Zech
Excellent work! Superb customer service and prices bear anywhere I called by 50%!.. Management went above and beyond for me.. i will refer and use again if needed.. but I don't see needed again with there excellent work!
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January 2024 by Lyndsey Wiley
This is where I was sent through warranty for a transmission repair on my van. The guys here were great. They finished my vehicle before expected and had great communication with my husband back and forth! I would recommend them to anyone needing transmission service.
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December 2023 by Shane Harton
Pointed out it was a factory defect covered under a recall. They charged me nothing, yet took care of me. I will take all future transmission business to them.
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December 2023 by Luke Saldivar
These guys are awesome! Took care of me and talked me through everything. Super professional and I’ll use them again.
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December 2023 by WP De Beer
Wonderful, transparent customer service and exceptional value for money. Had a great experience with Mr Tim and his team. They certainly earned my business. Glad I found them.
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December 2023 by Ward Tisdale
I can't say enough good things about A Plus Transmission Specialists. Tim was my main point of contact and was nothing but professional, polite, helpful and instructive. I brought my Ford F-150 there because I was told by another service station that I needed a new transmission and it would be $7,000. They recommended I take it to A Plus. I dropped it off about when they closed on a Tuesday and by 2 pm the next day, A Plus isolated the problem as an auto start-stop issue and said my transmission was fine. Tim recommended I take it to a Ford dealer to fix the start-stop issue. Great service and no charge whatsoever which is so rare these days. I highly recommend A Plus Transmission.
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December 2023 by Keith Huddle
My transmission needed rebuilding and the dealership was saying a month plus. I called a couple competitors, one even said I should wait for the dealership. Tim was exactly the solution I needed for my problem. Tim offered to road test and disassemble the trans the next day. He showed me all the results from the road test that the computer found and was able to take it apart and quote within the first day. I gave him the ok and the following week he completed it having had my truck for only 8 days. I am so glad I found APlus considering I needed two transmissions rebuilt and didn’t have until Spring of 2024 to wait for them, I drop off my second truck Monday morning confident it will be taken care of as professionally and quickly.
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December 2023 by Evemarie Fishar
Great work, Tim was awesome. Thanks Guys,will definitely use again. And highly recommend.
