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July 2023 by Cameron Miller
I brought in an item to return and the cashier responded with such a rude statement that was not called for.The female employee who’s name starts with an “M” looked at the receipt date and said, verbatim “One of y’all got ADHD or something?” in a rude, sarcastic tone. This was in response to the fact that the item was past the 30 day window to return. A simple “this is past the date” would’ve been fine.This is also not the first time I’ve had an unpleasant interaction with said employee. Disappointed in the customer service.
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April 2023 by Wellvinton De Jesus Santana
This is another example of a national franchise having a very thorough inventory and local feel. Helpful staff and everything from clothes to livestock supplies to small and large scale gardening.
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August 2022 by Austin Refrigeration and AC
After shopping here, you'll never want to go back to Lowe's or Home Depot again.
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May 2022 by Bob Willet
Nice hardware store plus kitchen and dinnerware.
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April 2022 by Inez Cavallaro
Called at 2:26 pm and asked if they offered key cutting services. I was told they do. I asked if they cut car keys with chips. I didn’t need programming, just cut. Ken said: “We do, and the guy who does that is working this afternoon so come on down.”I asked what the cost was since it’s not close to me, and he said he didn’t know, but that the other guy was cutting a key, and he could take my name and number and he’d call me right back.Half an hour later called back and Ken answered and said: “Can you please hold?” But he’d already put me on hold before I could respond.When he came back I said I was waiting to hear from the key guy and Ken said: “Oh now he’s programming someone’s key. These are services you need appointments in advance for.” But he’d told me priorly to just “come on in”.After putting me on hold for 20 minutes David came to the phone and said it costs $25 to cut a key. I said I didn’t need the key, or need it programmed, just cut. He said it was $25. So I asked what it cost to have it cut and programmed and he said $20-25. So I asked why it would cost on the high end of the range to JUST cut it.He then said: “I have a sheet in front of me and it says I have to charge $25 to cut a key.”I asked if it would cost $25 to cut a house key and he said: “If you buy the key it’s included. But if you bring me a blank, it’s $25. Actually, this is how I should have said it: If you bring in a key we can’t cut it.”I said that was in direct opposition to what he’d told me at the start of the call. And he said: “Yup. I changed my mind.”I said: “Okay, so it’s not a policy to not cut keys brought into you, you just don’t want to do it.”And he said: “Yup. I changed my mind. I don’t want to do it. That’s my choice.”So it’s now 3:26. It took one hour to find out David can only charge exactly what’s on the sheet even if you don’t need programming, but also has the ability to do whatever he wants after jerking you around for an hour and say: I don’t wanna.What kind of business is this? Absolute garbage. Also, if there was a sheet right there with the prices, why couldn’t Ken read that instead of wasting an hour of my time?
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April 2022 by Inez C.
Called at 2:26 pm and asked if they offered key cutting services. I was told they do. I asked if they cut car keys with chips. I didn't need programming, just cut. Ken said: "We do, and the guy who does that is working this afternoon so come on down." I asked what the cost was since it's not close to me, and he said he didn't know, but that the other guy was cutting a key, and he could take my name and number and he'd call me right back. Half an hour later called back and Ken answered and said: "Can you please hold?" But he'd already put me on hold before I could respond. When he came back I said I was waiting to hear from the key guy and Ken said: "Oh now he's programming someone's key. These are services you need appointments in advance for." But he'd told me priorly to just "come on in". After putting me on hold for 20 minutes David came to the phone and said it costs $25 to cut a key. I said I didn't need the key, or need it programmed, just cut. He said it was $25. So I asked what it cost to have it cut and programmed and he said $20-25. So I asked why it would cost on the high end of the range to JUST cut it. He then said: "I have a sheet in front of me and it says I have to charge $25 to cut a key." I asked if it would cost $25 to cut a house key and he said: "If you buy the key it's included. But if you bring me a blank, it's $25. Actually, this is how I should have said it: If you bring in a key we can't cut it." I said that was in direct opposition to what he'd told me at the start of the call. And he said: "Yup. I changed my mind." I said: "Okay, so it's not a policy to not cut keys brought into you, you just don't want to do it." And he said: "Yup. I changed my mind. I don't want to do it. That's my choice." So it's now 3:26. It took one hour to find out David can only charge exactly what's on the sheet even if you don't need programming, but also has the ability to do whatever he wants after jerking you around for an hour and say: I don't wanna. What kind of business is this? Absolute garbage. Also, if there was a sheet right there with the prices, why couldn't Ken read that instead of wasting an hour of my time?
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January 2022 by Erica Thomas
Friendly and helpful!
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December 2021 by Nathan Rice
Came to get some BBQ supplies and they had everything I needed. Great spot.
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November 2021 by Nat L.
So if you feel like you want substandard service and want to to be made to feel like you've done something wrong when you return an item, this is your place. If you want to deal with grumpy old men employees that would rather berate you about a return then try to solve the problem by looking back in the computer system to see that you really did make the purchase. It took the manager to come over and solve the problem because I had forgotten my receipt. The grumpy old man was condescending and disrespectful. I was told that he had been there for quite a while and that he frequently has problem issuing technology. Not my problem... I will never step foot back in this particular Breeds.
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November 2021 by Natalie L.
So if you feel like you want substandard service and want to to be made to feel like you've done something wrong when you return an item, this is your place. If you want to deal with grumpy old men employees that would rather berate you about a return then try to solve the problem by looking back in the computer system to see that you really did make the purchase. It took the manager to come over and solve the problem because I had forgotten my receipt. The grumpy old man was condescending and disrespectful. I was told that he had been there for quite a while and that he frequently has problem issuing technology. Not my problem... I will never step foot back in this particular Breeds.
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September 2021 by DeeGee H.
Beautiful store. Lots of employees working maybe three customers. Instead of asking if we needed help finding anything we were approached by an employee and we were told "excuse me but we are closing". Seems like they would be willing to let us stay a few more minutes in case we were buying something. I was going to make a purchase but immediately returned the item to the shelf. They definitely need to work on better customer service.
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June 2021 by Kat C.
Great place to go for home good needs. It has a great selection of items for your home. From grills, tools, garden items, and patio items. Prices are reasonable. Staff is very friendly. Plus Breed and Co sells for Ace Hardware. Which is cool.
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June 2021 by Susan H.
Love this place! The items are cleverly curated, and high quality. We discount inadvertently, and are "hooked." It's a great place for gifts for yourself and others! Thumbs up!
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June 2021 by Michelle Miyamoto
Staff was super kind and helpful! Also a great place to buy gifts for all ages.
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June 2021 by Joshua B.
Disappointed. Bought the ACE brand bleach. Turned out that the safety seal was compromised; so driving around a corner, the bleach leaked onto my vehicle's interior carpet. This is not the reason for the two star review, though. I showed management these pictures . . . After examining the remaining bottles on the shelf, WE learned that ALL the bottles had seals that were compromised! I shared my business card and respectively asked that they do the right thing but never heard back; not going to beg. This is why I am here, posting my experience. Management also wanted to leave those bottles on the shelf, so they could make a few more dollars; and this could happen to YOU. Or perhaps, your toddler could get into this ACE product, and because of faulty seals, he or she dies from poisoning. Kind of scary when you think about it.
