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January 2024 by Dexter D.
Horrible customer service. Go to another location the staff here is rude as can be. Maybe management should focus on training their staff.
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January 2024 by Luke W.
This place is great. They may not have as large of a selection that Home Depot on Mueller might but they have most of what you would need and unlike Home Depot you can find someone to help you. When it comes to actual hardware they have a far better selection than most of the big box stores and my favorite part is if you only need one screw or nut you can buy a single piece and not a bag of them.
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January 2024 by Erin G.
Fancy Ace Hardware. My biggest takeaway is don't trust the website for what they say they have in stock today to pick up ASAP. I recommend calling ahead if you're in a pinch. The two main items that I needed were not in stock after all. They had alternative items, so I can make it work. Also, there weren't that many people shopping, but it seemed pretty difficult to catch anyone's attention for help. Overall, it is a decent store though.
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December 2023 by Brent N.
I live in CA, but my daughter who lives in Austin asked for advice about how to find a matching fastener to one she already had. I told her to skip the big box store and go straight to Ace. I have always found the Ace Hardware people near me to be above and beyond helpful and knowledgeable. Sure enough, she brought her fastener, along with 3 kids to this Ace Hardware, and found a typical Ace Hardware helper who found an almost matching fastener for her. But it was too long. He told her to come back the next day and he would cut it and file it for her overnight so that it was just the right size. Find me a big box store who will employ someone like that. I wish I knew the man's name, but thank you for taking care of my daughter and grandkids like they were your own.
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December 2023 by M Wade
Nice Ace hardware. Helpful staff.
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November 2023 by Paul D.
I love Breed and Company and so grateful one is located close to my home. I come here regularly and purchase gifts and hardware supplies for my home. Right now they are decorated for Christmas and the store looks amazing. There are some great decorating ideas here and the products are high quality. I have noticed some things go really fast, so if you see something you like ... grab it. One half of the store are hardware items where carry items not found at the big box stores like the Big Green Egg. The other half is home essentials and changed out for all the seasons. The back has a small gardening area. The whole store was very clean and organized. The staff is super friendly and helpful.If you sign up for Ace Rewards then some nice perks.
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October 2023 by Max D.
Levi head is the best cashier in the world. He's nice, polite, and always helps me when I need it!
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July 2023 by Lucas Mellinger
Max Cherkauer really helped me find a new lawn trimmer as my old one was no longer in working condition. Super helpful!
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July 2023 by Corbett K.
I wanted to root for a local franchise...However, I'm not sure I'll make major purchases at this store in the future. The service issues I've had thus far were pretty annoying.1) I bought an Ego walk behind mower a few months ago. I misplaced the receipt, which I wanted to scan to upload as part of the Ego online registration process. I could see the mower listed in my purchase history on the Ace website, so I went into Breed and asked about getting a receipt printed up (and then showed my ID and my purchase history). I also had the credit card used and knew the date of the purchase. The cashier just said "I don't know how to do that." That was the entire conversation. I was in again a week or two later, and thought I'd give it another try. I tried another employee this time, and she tried for maybe 20-30 minutes while my family browsed the store...but could never find it in their system. She took my contact information and said the manager would be able to look it up and would call me. Never received any call...2) We're most of the way through a backyard redo, and I thought it was a good time to replace my 20 year old Weber gas grill with a new model. Lucky for me, there was a promo going on at where grills over $500 were free assembly and delivery. This was great, as I don't have a truck to move the grill, and I remember how much of a pain it was to assemble the old grill. I ordered it (a Weber S-435) online, picking the following week's Friday for the delivery. The remainder of the week went by, and much of the next week...no confirmation call of any kind related to delivery. I eventually got a call the day before the delivery, asking if they minded if I brought it a day early / that day instead...so I said sure, great.The grill showed up, they unloaded it from a pickup truck, and they were off. Later the day, I was showing the grill to my wife, and noticed some dents and scrapes on one side of the grill: it was clearly from it having rubbed and banged against the sides of the truck bed. I emailed the store at their listed email address to see if it was possible to source a replacement for the damaged panel. No response. I tried another address for the store a week or two later. No response there either.I actually went to put in the gas tank last week, firing it up for the first time, but I have yet to make it happen: they left on all of the protective adhesive stickers all over the grill (that say 'remove before assembly'!)...and the stickers a) are super hard to remove/disintegrate as I try to peel them off (maybe fused harder in this crazy heat?) and b) it is hard to reach the edge of some part so of the sticker, because they assembled the grill with the stickers still on (so like the stickers on the front lower doors, the doors are mounted in place, you have to swing them open to try to get to the parts of the sticker where the door hinges). I have to get it all off, as I assume any plastic sticker left on the grill is going to end up melting the first time I use the grill. I think I'm going to find out how well Goo-Be-Gone works!I wanted to root for the local team, but I would have been much better off ordering the same thing for the same price from Lowe's.
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April 2023 by Prasoon Shrivastava
Nice clean place with great prices
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March 2023 by Will F.
I was in Ace Hardware today and was waited on by a most helpful young man named Will. He was so kindand congenial, I just wish there were more like him working in retail!
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July 2022 by Bee Curd
Do NOT buy at ACE. They do not honor returns or stand by their purchases. Horrible service and over priced!!
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June 2022 by Audiomaster
Great experience shopping here. We came in to buy a grill (Webber Performer Deluxe). They did not have the color I wanted so they offered to order the exact one I wanted. One week later I had the exact grill I wanted at a great price. They helped me load it and I was on my happy way. Great place definitely recommend!
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April 2022 by Inez C.
Called at 2:26 pm and asked if they offered key cutting services. I was told they do. I asked if they cut car keys with chips. I didn't need programming, just cut. Ken said: "We do, and the guy who does that is working this afternoon so come on down."I asked what the cost was since it's not close to me, and he said he didn't know, but that the other guy was cutting a key, and he could take my name and number and he'd call me right back.Half an hour later called back and Ken answered and said: "Can you please hold?" But he'd already put me on hold before I could respond.When he came back I said I was waiting to hear from the key guy and Ken said: "Oh now he's programming someone's key. These are services you need appointments in advance for." But he'd told me priorly to just "come on in".After putting me on hold for 20 minutes David came to the phone and said it costs $25 to cut a key. I said I didn't need the key, or need it programmed, just cut. He said it was $25. So I asked what it cost to have it cut and programmed and he said $20-25. So I asked why it would cost on the high end of the range to JUST cut it.He then said: "I have a sheet in front of me and it says I have to charge $25 to cut a key."I asked if it would cost $25 to cut a house key and he said: "If you buy the key it's included. But if you bring me a blank, it's $25. Actually, this is how I should have said it: If you bring in a key we can't cut it."I said that was in direct opposition to what he'd told me at the start of the call. And he said: "Yup. I changed my mind."I said: "Okay, so it's not a policy to not cut keys brought into you, you just don't want to do it."And he said: "Yup. I changed my mind. I don't want to do it. That's my choice."So it's now 3:26. It took one hour to find out David can only charge exactly what's on the sheet even if you don't need programming, but also has the ability to do whatever he wants after jerking you around for an hour and say: I don't wanna.What kind of business is this? Absolute garbage. Also, if there was a sheet right there with the prices, why couldn't Ken read that instead of wasting an hour of my time?
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March 2022 by Christie
Place an order online. Today I get a notification that my order has been completely canceled. No call no follow-up to let me know why. No suggestion of alternative products , no indication of this is just simply out of stock and will be in stock later or if it's just completely no longer available. So I won't be shopping here anymore.