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February 2024 by Daniel Songer
John was very personable and went the extra mile to ensure I was taken care of. Brightened my day and my car is happy too, will be back.
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January 2024 by Alexander Karshis
Horrible Customer Service, DO NOT GO TO THIS LOCATION!!!! 0/10
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January 2024 by Stealth Mode
Went there yesterday and one of the front desk guys Abraham if that is his correct name wasn't helpful at all. From the get-go I was encountered with a bad attitude with no customer service at all. Spoke with the district manager Ryan Miller and he didn't even ask me what happened. Looks like we all know where the bad attitude comes from. The top. Went to AutoZone and they treated me as a valued customer. Won't go back to this place no more.
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December 2023 by Will Hurley
If you have ever interacted with a person who puts more energy into not doing their job? That's the manager here. He was unhelpful and condescending, made me feel like he was going to punish an employee for offering me assistance which made me feel guilty. The most annoying part was when he explained that he's worked there 3 years and never heard of the product I'm looking for so therefore I shouldn't expect help. Everyone else here, every regular employee I've dealt with in the past was amazing but the manager couldn't even briefly try to help me look into the problem I'm dealing with, which is a super common issue. It's so frustrating when the people running the place don't have practical experience in the field they work in, or they get offended and standoffish when encountering a new challenge. I've always known Advance Auto to be the place that helps you save money and get the job done yourself, providing tools and tips. They don't replace an experienced mechanic but I've never had to send my car into a shop because Advance has always been helpful, I guess that's not the case anymore at this location.
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December 2023 by Georgina G.
Came in for an issue with my battery and was promptly assisted and helped. Lupe did a great job helping me figure out what was wrong with my battery and gave me options for purchase and differences between warranties. I left feeling very comfortable and knowledgeable about what I was receiving and what made more sense for me and my vehicle. I was in and out of there within 30 minutes with a battery that was replaced by Lupe and feeling very reassured.
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November 2023 by Paul S.
Once I got help from Abraham, I was in Fat City. Great service & good command of both the store's inventory & the online system. (One caveat: while most employees are friendly & helpful, it's possible to encounter the occasional surly counterman.)
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October 2023 by Jim
Needed windshield wipers.Dreaded figuring out which ones I needed and installing them (Installation is easy but I have to always relearn it.)No problemsHenry figured out which ones I needed, Recommended price point base on my usage and installed them.Long story short this store is great for those who like to work on their autos and those who want to try.
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October 2023 by martin caratan
Just had an issue w my car’s wiper blades. Counter Technician Mr Lupe quickly addressed the issue , discussed solution options w me , identified optimal replacement parts and personally installed necessary items. He even disposed of old wipers and recycled the rest. Well Done !
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October 2023 by Glenda Vanderkam
Unfortunately, I happen to be there a lot because my car gives me a lot of problems. I once didn't have enough antifreeze and the gentlemen were nice enough to help me check it and add more. i went again because my battery had died and the gentlemen once again were nice enough to check it out for me and change the battery once I purchased one. They're very attentive and nice! Will definitely go again.
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October 2023 by Jose Salas
They went the extra mile to intsl s battery. Great service
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September 2023 by Genna De Rosa
I recently stopped by this location to get my battery tested after my car needed a jump. Jon & Carol were so helpful!Jon quickly tested my battery and determined it needed replacing. He got me set up with a new battery and took such great care swapping the old one out! There had been a good amount of corrosion around the poles, but Jon made sure to get everything cleaned. I even learned a few tricks from him as I watched him work! He's a very accomplished mechanic and Navy veteran, and I truly appreciated every second he took to help me. I knew me and my car were in very good hands!Carol was very friendly while ringing me up and helped me find the best deals on the products I needed.I felt so valued as a customer, and I will continue visiting this location for anything I need!
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September 2023 by Carl Coleman
Today was one of those days where car trouble could have ruined everything, but Jon at Advance Auto Parts made sure it didn't. As soon as we pulled into the shop with our engine issue, Jon was on it. He took the time to listen to our concerns, assess the situation, and most importantly, pinpoint the problem. His knowledge was top-notch, and he walked us through the solution step-by-step. Thanks to Jon, what could have been a day-ruining problem turned into a minor bump in the road. It's clear that Jon isn't just good at his job; he cares about the people he's helping. He's not just an employee; he's a true problem solver and a peace-of-mind provider. Any team would be lucky to have someone as awesome and capable as Jon!
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July 2023 by Paula Bruno
I went to the S. Lamar store (#3078) and the guy who helped me was a gem. Lupe was patient, helpful, and encouraging. I like doing small upkeep things to my car and having an understanding of what's what, but I also get really nervous and lack confidence when it comes to what's under my hood.I really like that I could go in to the store and be treated with patience, courtesy, and respect. It boosts my confidence to have an interaction like this. I really appreciate Lupe's excellent customer service and kindness!
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July 2023 by Victor V
Will not buy from this location in the future, poor treatment by manager Alan. I asked manager to redo papework as a personal sale instead of my employer manager refused, turned around and left. Also realized late, bill had additional language added whereby returns/refunds is only at manager's discretion, most places are happy to take returns if parts not used. Bad experience all around. I will not be visiting location in the future.
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July 2023 by Manuel Herrera JR
Hey Y'all, the guys at Advance Auto Parts were very helpful and knowledgeable about what I needed. Give them a try, I have no doubt that you'll be pleased with their service!!!