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February 2024 by Tim Morris
Nice hotel. All the same basic amenities as most Alofts.
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February 2024 by tito quesada
Hotel was perfect but rooms were very small and no coffee maker in the rooms. Still a great stay for the price.
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February 2024 by Mark Baker
Hotel next door to mine. Great, low key bar and manager Mike was a great ambassador and conversation guy!
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February 2024 by Sergei Brajnik
Stayed for a business trip!! Clean rooms , great pool and hot tub. Economy
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January 2024 by Ashna Ansar
Very unprofessional front desk. I booked for two nights flight got delayed and reached early morning next day. They said they cannot reinstate my reservation or check me in before 3:00PM in a very rude and arrogant tone with no alternative to help. I lost my payment for two nights and didn't even get a polite response if not a room to stay
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January 2024 by Mr. Smith
Aloft was a nice hotel but they charged my credit card 8% more than the invoice and gave multiple reasons for this. I had 3 conversations about it checking out. Then called when I got home and ended up on hold for 20 minsNoteworthy details: They overcharged my card compared to the invoice.
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January 2024 by Todd Fredrich
I have been a guest at this hotel for many years and have always enjoyed my stays. However, since my most recent visits after COVID-19, I've noticed a disappointing decline in the level of service and attention to detail that I had come to expect from this property.While I understand the challenges posed by the pandemic, it seems basics (like so many properties) are no longer being met. During my last stay, housekeeping did not tidy my room on a daily basis as they had done previously. While I can understand cutbacks and worker issues, it's hard to watch services degrade.Even more concerning was the lack of hot water during my entire stay. While they did inform me on check-in there was no material offer to compensate for the inconvenience.I have always enjoyed the location, amenities and staff at this hotel. I sincerely hope management will address these issues, as attention to detail can go a long way in providing guests with the high-quality experience they expect. I look forward to seeing improvements during future visits and being able to recommend this hotel as strongly as I have in the past.
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January 2024 by Jamie Smithhart
Wonderful hotel with lots of amenities! Very friendly staff, clean rooms and pet friendly!Nearby activities: Close to great restaurants and shopping mall 2 minutes away!
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January 2024 by Jim Vosler
Great location for my needs, clean facilities with a nice vibe. Bar with a limited food menu, but the staff were extremely friendly.
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January 2024 by SR Wash
AloftVery nice hotel…. HOWEVER, this review is in reference to Aloft Austin Northwest (Lakeline Mall area)— Austin, TX location “MANAGER” on duty name SUSIE… the name she gave me.Back story— I wanted to extend my stay and in the end they stated they didn’t have a room avl (I was told, VERY RUDELY). I ask the manager Susie what was her name, she said Susie, and I asked what was her last name…. and I was told I don’t need her last name, she is the only Susie there. Yes, pause! I did too (what kind of manager actually tells a guest this! A guest that has not been rude or disrespectful at all.So proceeding I realize I am dealing with a manager who has absolutely no training on dealing with customers and communicating professionally. So, I let Susie know just that— she is rude and I asked for the corporate number for customer complaints. This manager Susie, told me to “GOOGLE IT, she don’t have the number.” Again, pause! I did too!! What manager tells a guest/client/customer to google a number.By now, enough was enough. I was pretty much done talking to this lady and her last thing was… “You can leave now because you are not a guest here anymore.” I was so teed off at this point. First off, I stayed there for 2 NIGHTS and now that I have checked out, this young lady had the audacity to tell me “I’m not a guest and to leave.” By now, it was best for me to go before it went any further.At any rate, I have never been so humiliated by a manager… A manager within Marriott at that. This hotel does not deserve any of my paid money and I WILL BE SEEKING LEGAL ADVICE. For the record— Marriott nor any other business, should employee anyone of such caliber representing their team. This manager was SO RUDE and it was so unnecessary. I have never came across such poor management communication skills ever in my life. However, they will hear from me again./—————FURTHER BACK STORYI initially called the front desk to see about extending my stay for an extra night. The front desk clerk, Vanessa said she needed to speak with her manager Susie. Vanessa called back said they did not have any rooms available…. Great, no problem! I ask if I could call back shortly and see if anything may have come up, Vanessa said yes of course, that will be fine. So I took it upon myself to check their company website online shortly after and it said they have rooms available, so I booked it. Before I could even call the hotel back, SUSIE their manager called my phone and was RUDE right off the top saying, “We don’t have any rooms available, I need you to check out”. I calmly told Susie it says you all have rooms online on the aloft website, why is that!She automatically jumped to defense saying we don’t have any rooms, can I get there in 30 mins or do I want them to pack my things and put it in the back office. I told the manager no, I do not need anyone touching my things, I’ll be right over and if I can have her name because she was so rude unnecessarily. After arriving back to the hotel, I spoke with Susie face to face to let her know the way she spoke over the phone was very unprofessional and her response was “I’m sorry you feel that way”. She then threatened to call the police as if I was refusing to leave. I told her I didn’t have a problem with leaving, my reason for being there is to speak with MANAGEMENT about the service and I was receiving, her lack of communication skills, and how to better serve customers in the future— ALL WAS A COMPLETE FAILURE. But like I said, they will hear from me again.Walkability: Conveniently located.
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January 2024 by Jim D.
This is the only dirty NYLO I have stayed at and it is kind of filthy. When I checked in the lady at the desk informed me that they had no hot water but were working on it. She then proceeded to assign me the first room past the check in on the first floor. You could hear the lobby and bar area from the room quite well which made sleeping difficult. The room was dark and had no options for lighting. When I turned on my camera flashlight, I soon found out why. I don't think they have ever dusted this place, the carpets were dirty and stained. The chair was stained with ketchup. At least I hope it was ketchup. Seriously gross.
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December 2023 by Michelle ONeill
Awesome cappuccino!
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December 2023 by Mike Skirha
Super cool place! Felt hip! My daughter loved this place!
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November 2023 by Ben Jamin
Great location. Within walking distance so many places to eat along with Alamo Drafthouse. Not impressed with the rooms. The blinds on the right side needed to be fixed. It wouldn't go up or down. Won't be staying here again.
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September 2023 by Bob Koerner
Very competitive room rate, especially considering the well appointed rooms. Definitely would stay again, if my business takes me there in the future.Rooms: The rooms are spacious, clean, and comfortable. Highly recommended.Food & drinks: Complementary water bottle in the room is a nice touch. There is also a small market in the lobby.
